Senior Product Manager

Role Description

We're looking for a Senior Product Manager to drive the strategy for administrator experience of the Engagement Hub — the tools our clients use every day to run mentorship, community, and engagement programs.

Your goal will be to resolve persistent admin pain-points, close the loop on client-raised needs quickly and visibly, and then go further — by building a roadmap that would automate the workflows admins shouldn't have to run by hand and increase product stickiness.

• Own the admin experience roadmap for the Engagement Hub: Discovery through delivery, balancing client commitments, strategic bets, and engineering capacity.
• Resolve persistent platform admin pain-points: identify the workflows that cost admins the most time, quantify them, and ship fixes that measurably reduce administrative effort. Build agents to automate and simplify the workflows.
• Run the client-request intake process end to end: triage, prioritise, set expectations with customer success for urgent client requests, and keep resolution timely and predictable.
• Partner closely with CS and Support: turn recurring asks and escalations into product decisions rather than one-off fixes.
• Serve as a key voice in go-to-market readiness — working with CS and marketing on positioning, release communications, and client onboarding.
• Collaborate with the VP of Product on annual and quarterly planning, contributing to roadmap strategy and resource prioritization.

Qualifications

• 5+ years of product management experience, with at least 2 years owning a complex B2B SaaS product.
• Demonstrated experience owning admin, back-office, or operator-facing tooling — you've made someone's daily job materially easier and can show how you measured it.
• Experience running a structured intake and prioritization process for client-raised requests, working directly with CS/Support/Sales, and saying no gracefully.
• Strong operating instincts in a high-volume, interrupt-driven backlog.
• Demonstrated ability to navigate ambiguity and drive clarity.
• Hands-on curiosity about applied AI — you've shipped, prototyped, or seriously evaluated LLM-powered features.
• Strong cross-functional collaboration skills; you know how to influence without authority.
• Comfort working in a distributed, async-first environment with a globally distributed team.
• Curiosity, rigour, and a bias toward outcomes over output.
• Experience with Jira, Confluence, Mixpanel, or similar product ops tooling.

Nice to Have

• Experience with higher education, alumni relations, mentorship, or community/networking platforms.
• Experience designing human-in-the-loop or approval-gated automation.
• Prior experience at a growth-stage edtech or vertical SaaS company.

Benefits

• Mission-driven work with real impact on student and alumni outcomes.
• Small, senior team — your work shapes the product meaningfully.
• Fully remote with a collaborative, low-ego culture.
• Competitive salary, equity, and benefits.