SFDC BA / Product manager

Job Description

Job Description

Payrate: $75.00 - $78.00/hr.

Summary:
The organization is focused on delivering security and AI-driven solutions that help businesses protect and manage enterprise, cloud, and SaaS data. The AI Engineering team develops intelligent systems that enhance platform capabilities, improve operational efficiency, and support business resilience.

Key Responsibilities:

• Lead end-to-end Salesforce project lifecycle, including planning, execution, monitoring, and closure.
• Collaborate with business stakeholders to define project scope, requirements, timelines, and deliverables.
• Coordinate with Salesforce admins, developers, architects, and third-party vendors to ensure seamless execution.
• Develop and maintain detailed project plans, including resource allocation, budgets, risks, and issue tracking.
• Facilitate Agile ceremonies (daily stand-ups, sprint planning, retrospectives) and ensure adherence to project methodology.
• Manage change requests, ensuring impact analysis and approvals are properly handled.
• Ensure compliance with Salesforce best practices, governance, and security standards.
• Provide regular status updates and executive-level reporting on project progress, risks, and dependencies.
• Drive user adoption by supporting training, change management, and stakeholder communications.
• Act as the escalation point for project-related issues and work to resolve them quickly.
• Support post-go-live hypercare, triage production defects, and manage enhancement requests within a structured release management cycle.
• Deep functional understanding of mid-term contract amendments, including add-ons, upsells, downgrades, early renewals, cancellations, and co-terming logic
• Partner with Sales Ops, Customer Success, and Finance to define key SaaS/recurring revenue metrics (e.g., ARR/MRR, Churn, Net Revenue Retention (NRR), and Renewal Rates) and reflect them in system reporting.

Qualifications:

• Bachelor’s degree in computer science, Business, Information Systems, or related field (MBA preferred).
• 10+ years of project management experience, with at least 5 years managing Salesforce projects.
• Strong understanding of Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, CPQ, etc.).
• Experience with Agile and Waterfall methodologies; Scrum Master or PMP certification is a plus.
• Salesforce certifications (Administrator, Platform App Builder, or Project Manager/Consultant credentials preferred).
• Excellent stakeholder management, communication, and presentation skills.
• Strong problem-solving skills with the ability to manage competing priorities in a fast-paced environment.

Preferred Skills:

• Experience with tools such as JIRA, Asana, or MS Project for project tracking.
• Familiarity with Salesforce integration tools (NetSuite).
• Exposure to release management and DevOps tools (Copado).
• Ability to manage vendor relationships and contracts.

Pay Transparency:  The typical base pay for this role across the U.S. is: $75.00 - $78.00 /hr . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

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