Collector

Kimbrell's Furniture Call Center Agent

Kimbrell's Furniture is looking for motivated, enthusiastic, and hard-working individuals to join our Call Center team. The Call Center at Kimbrell's Furniture immediately hiring for an agent at our Concord, North Carolina facility. We know that for you to give your best, you need to be at your best; that's why we are serious about work life balance. Position is Full time.

Responsibilities:

• Locating and contacting debtors to inquire about their payment status
• Minimize objections for payment and suggest available customer-friendly payment options
• Update account status and database regularly
• Use software to keep detailed notes regarding conversations with customers and outcomes
• Accepts payments over the phone via credit card
• The above list of responsibilities for Collector are subject to change or be added to during the course of employment as the operational needs of the department changes

Requirements:

• Cooperative disposition and ability to work in a team setting
• Positive attitude
• Desire to learn and develop professionally
• Attention to detail and the ability to reason and think quickly and effectively
• Excellent communication skills
• Some experience in collections preferred but not required. Will train the right candidate
• Must be available to work Mon - Fri between 8am and 8pm and alternating Saturdays

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Kimbrell's Home Furnishings (Furniture Distributors, Inc.) is recognized as a Top 100 Furniture retailer and operates 44 stores to serve customers across both North and South Carolina, with its headquarters and distribution center based in Charlotte, NC.

Kimbrell's believes for the company to be successful, its people must be successful. The company aims to treat employees as "family," working together to improve the happiness and well-being of others through home furnishings. The company also aims to treat customers as "family" through its superior customer service.

Kimbrell's hand-selects furniture to uniquely offer customers a combination of style and value. Kimbrell's partnerships with Sealy and Jamison also offer comfort and value in its exclusive mattress lineups. Kimbrell's has expanded its quality home furnishings to include appliances, electronics, outdoor, and home decor that enhance customers' homes. A mainstay for the company remains its own in-house financing program that offers customers personalized credit.

Kimbrell's remains a family business dedicated to:

• Affordable style
• Friendly service
• Personalized credit
• Comfortable shopping