Retail Store Manager / Full-Time / Washington, DC

Store Manager

Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager to lead our Washington, DC e-bike store. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.

Salary: $70,000$75,000 + performance-based bonuses

Key Responsibilities:

Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.

Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.

Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.

Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.

Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.

Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency.