Service Engineer

[About the Role]
Join an industry leader as a Service Engineer supporting Dell server and data center systems in Childress, TX. This contract position is ideal for technical professionals eager to work hands-on with cutting-edge hardware and AI platforms. Thrive in a dynamic environment where your expertise keeps critical infrastructure running smoothly, and your growth is encouraged.

[Responsibilities]

- Deliver rapid on-site support for Dell servers and data center equipment, minimizing downtime and ensuring high availability
- Perform hardware maintenance: server builds, component swaps, replacements, and firmware upgrades to maintain system health
- Diagnose and resolve issues involving hardware, firmware, and operating systems; escalate complex incidents as needed
- Execute both reactive and preventive maintenance following best practices and established procedures
- Collaborate with internal teams and customers to ensure transparent communication during service events
- Accurately document all work performed and contribute to team knowledge sharing
- Participate in on-call rotations and provide extended coverage as required

[Required Skills and Experience]

- 3-5+ years experience in technical support, field service, or data center environments
- Proficient with server hardware components: CPUs, memory, power supplies, GPUs, etc.
- Familiarity with Linux or similar operating systems
- Strong troubleshooting and problem-solving skills
- Proven ability to work independently on-site and communicate professionally with customers
- Willingness to learn and support emerging technologies, including AI infrastructure
- Physical ability to lift up to 50 lbs and travel to customer sites
- Associate or bachelor's degree in IT or related field, or equivalent experience

[Preferred Skills]

- Dell or other server vendor certifications
- Experience supporting enterprise-scale data center environments

[Benefits]

- Exposure to advanced server and AI technologies in a high-impact role
- Opportunities for skill development and career advancement within the IT infrastructure sector
- Collaborative, supportive work culture
- Flexible schedule with on-call and extended coverage opportunities

[How to Apply]
Ready to advance your career as a Service Engineer? Submit your resume and a brief cover letter outlining your relevant experience to our application portal. Take the next step in joining a forward-thinking team supporting mission-critical technology.