Assistant Store Manager ASM) - BFS Foods #95 Point Marion Road

Primary Purpose of Job The assistant manager is responsible for the entire store operation, in conjunction with the General Manager, including program execution, product implementation, maximizing store efficiencies, inventory control, food service, ordering, receiving and rotation of products, quality of raw and finished products, sanitation and preparation schedules, inspections and follow‑up in the assigned store. The assistant manager also serves as the senior management person in the absence of the General Manager, taking responsibility for the store and its employees and meeting operational guidelines set by BFS Foods, Inc. Duties and Responsibilities for this Position 1. Customer Service Provides top quality, fast, efficient and friendly service. Demonstrates excellence in customer service. Ensures GUEST program compliance with every customer. Understands the needs of customers and tailors service to customer needs. Handles customer complaints and ensures complete satisfaction at store level. Adheres to dress code; maintains uniform and nametag; ensures employees do the same. 2. Human Resource Management Duties Recruit, train, develop and evaluate employees of the store to properly execute programs and foodservice safety procedures. Demonstrate effective behaviors. Coaches store employees. Create a positive store culture by treating employees fairly and with respect. Ensure consistent quality of foodservice with proper training and communication to employees. Advise General Manager of any policy violations. Contributes to performance appraisals for all store personnel, as appropriate. Attend and participate in all store scheduled meetings. 3. Scheduling Accepts responsibility for store performance; covers all shifts at all times. Assists in developing store schedules to allocate proper labor for foodservice operation and meet company labor hour guidelines. Assists in scheduling cleaning tasks to meet local, state and company sanitation standards. Assists in creating preparation schedules to meet customer demands. Supervises and delegates work fairly and objectively; ensures a smooth workflow and meets deadlines. 4. Ordering/Receiving Products Assists in product ordering, including entering build‑to’s in the order book, scanning and transmitting order when assigned. Assists with adjustments to minimum and maximum levels in the POS system for all foodservice products related to automatic ordering where applicable. Assists in ensuring all products are received according to company policies for temperatures and quality. Responsible for alerting Management of any food product problems. 5. Merchandising Attains objectives for all categories, using information pertaining to sales, waste and profitability. Checks and maintains signage. Ensures promotion awareness through proper signage and merchandising. Checks and maintains foodservice area appearance. Follows foodservice sanitation standards, including restrooms. 6. Inventory/Cost Control Checks and adjusts foodservice ordering build‑to’s, spoilage sheets, ordering, etc. Performs weekly and month‑end inventories on all cost accounting items where applicable. Responsible for the preparation of foodservice products for physical inventories. 7. Sanitation Maintains acceptable health and sanitation results from local and state inspections. Compiles, updates and follows up on foodservice area duty and housekeeping lists according to standards set in the Operations Manual. Ensures all employees follow wash‑hand/glove policies. Responsible for store‑level procedures to check and document all dates and temperatures on each shift. Ensures proper garbage disposal/recycling requirements are met for foodservice. 8. Accounting Prepares invoices for posting. Checks shift audit sheets. Verifies cash drops, charges, credit cards and voids. Prepares daily bank deposits and deposits funds in the local bank. Enters all proper information in the back‑room PC and transmits to the home office. Organizes and sends all required information to the home office and files store copies. Perform such similar, comparable, or related duties as may be required or assigned. Position of Organization Reports To: General Manager Directly supervises: Store Employees Relationships Inside the Store: All levels of management team, store employees, customers and vendors. Essential Functions Be able to prepare food quickly and accurately according to company standard. Provide fast and friendly service to each customer. Cooperate with and interact productively with fellow employees. Manage multiple tasks and employees. Direct teamwork on and between shifts. Work to improve store environment. Have the ability to learn and work on a computer. Stand for periods up to 8 hours. Operate in freezer at 0°C for up to 10 minutes at a time. Operate in cooler at 36–40°F for up to 45 minutes at a time. Work more than 9 hours at a time. Read, understand, write and communicate in English. Perform mathematical calculations for change, shift checkouts and product accounting. Check identification and pricing of merchandise. Stock shelves and coolers. Retrieve merchandise for customers. Tolerate exposure to cleaning products and sanitizing solutions. Change gas price signs. Lift, carry and push up to 50lb items such as milk cartons and soft‑drink containers several times per shift. Operate electronic cash register and other equipment. Sweep and mop floors, dust shelves, remove and transport trash containers. Clean parking lot and surrounding grounds. Work Hours As an assistant manager, unscheduled hours may be required. The position may also require availability to work on any shift to cover in the absence of another management person. Management reserves the right to revise the job description and require other tasks to be performed when job circumstances change (e.g., emergencies, changes in personnel, workload or technical development). Perform such similar, comparable, or related duties as may be required or assigned. #J-18808-Ljbffr