Communications Specialist

Communications Specialist Duties include but are not limited to: Establishes and manages communication plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication, and effective communications plan for change management. Establishes and manages the training plans and design and perform needs assessments within the project relative to functional and training needs and project effectiveness. Establishes, develops, and implements local MHV-related goals, strategies to meet goals, identifies responsible parties, tracks progress, including monitoring goals/activity status, and reports status/progress to medical center management. Uses creative writing, and direct communication with all levels of personnel internal and external to VAMC/HCS. Delivers presentations to all levels of the VAMC/HCS, service organizations, and Veterans, family members and caregivers. Analyzes functional, clinical, and business process changes or impact to clinical guidelines in terms of policies, procedures, and user behaviors. Leads cross-functional teams to provide program metrics, quality improvement, operational planning, and strategic planning. Identifies problems and applying analytical techniques for the purpose of resolving issues. Utilizes interpersonal communication skills to deal with Veterans who are difficult, hostile, or distressed, working with co-workers, supervisors and high-level management and negotiating. Work Schedule: Monday-Friday, 7:00AM - 3:30PM Compressed/Flexible: At Management's Discretion Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized US Department of Veterans Affairs