Associate Business Analyst - Commercial Auto/Transportation & Shared Economy

Job Description

Seeking an entry-level Business Analyst with a strong interest in production support and project management. This role is ideal for a detail-oriented problem solver who thrives in a dynamic environment and is eager to learn the fundamentals of project management.

The Business Analyst will provide day-to-day support for our technology platforms, ensuring smooth and reliable operations through timely identification and resolution of production issues. In this role, you will collaborate closely with digital, data science, underwriting, and operations teams to support ongoing production activities, coordinate small projects, drive process improvements, and assist with system testing. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment.

The Business Analyst is a member of the Transportation and Sharing Economy Operations' team, which will support technology platforms across the department. Transportation and Sharing Economy underwrites admitted and non-admitted Auto, General Liability, and Excess/Umbrella lines of business.

What you will do:

• Serve as the first point of contact for user-reported issues, questions, and requests related to production systems.
• Troubleshoot, investigate, and resolve production issues, escalating as needed and ensuring timely communication with stakeholders.
• Monitor system health and performance, proactively identifying and addressing potential problems.
• Document and track issues, resolutions, and recurring trends to support continuous improvement.

• Assist in coordinating small-scale projects and process enhancements, including scheduling meetings, tracking action items, and updating project documentation.
• Gather and document business requirements and user stories in a clear and concise manner.
• Support backlog management by assisting in organizing, prioritizing, and tracking tasks to maximize business value.
• Participate in testing and quality assurance activities to ensure successful deployment of system changes and enhancements.
• Communicate project and production status, roadblocks, and solutions to team members and leadership.

• Create and maintain process documentation, including step-by-step guides and workflow diagrams.
• Contribute to knowledge base articles and user support materials.

What you will bring to C&F:

• Bachelor's degree required.
• 1-2+ year of experience or relevant internship experience
• Strong interest in production support, technology operations, and project coordination.
• Exceptional analytical, problem-solving, and organizational skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong communication skills, both written and verbal, with the ability to interact with technical and non-technical audiences.
• Willingness to learn, take initiative, and see tasks through to completion.
• Attention to detail and commitment to quality.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio, Teams).
• Experience with Confluence and Jira is a plus.
• Experience supporting insurance operations (Auto, General Liability, Excess/Umbrella) is preferred but not required.

What C&F will bring to you

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.

For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $59,000 to a maximum of $94,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.