Orthopedic Patient Care Representative (Northern, VT)

Athletic Trainer/DME Field Service Rep/Exercise Physiology/PTA/Ortho Tech/Medical Assistant

Reports To: Field Service Team Lead

Location(s): Montpelier, St. Johnsbury, Morrisville, and Burlington

Business Unit: Field Services - Bracing & Supports

Role Summary: Are you passionate about patient care and helping people live active lives? We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join us as an Orthopedic Patient Care Representative in Northern VT. This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare, and Exos.

Key Responsibilities:

Responsible for proper measuring and application, education on appropriate use/care, and providing accurate information to patients and Health Care practitioners (HCPs) on expected outcomes resulting from the use of orthopedic soft goods, functional bracing, bone growth stimulation, and all other Enovis products as prescribed by physicians/HCPs at the orthopedic practice.

Coordinates patient care for follow-up brace fitting appointments, as necessary.

Provides routine customer service to patients, physicians, physician assistants, and other clinical staff following established policies and procedures.

Verifies patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.

Serves as a liaison between the customer, Enovis, and the Sales Team.

Responsible for achieving metrics and KPIs, as set forth by management, to ensure customer performance and efficiency comply with applicable Enovis agreements/contracts.

Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.

Minimum Basic Qualifications:

A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.

Minimum of 1 year of experience in a hospital, healthcare facility, clinic, or physician's office, or as an independent contractor working directly in the care of the orthopedic patient, or related experience required.

Demonstrated patient care experience.

Experience dealing with multiple physicians in a high-volume clinic is a plus.

Bachelor's degree in a related field is strongly preferred.

Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.

Must possess a valid Driver's License and current automobile insurance.

Desired Qualifications:

Holds and maintains a Board of Certification (BOC) in Athletic Training, strongly preferred.

American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Orthotic Fitter, Physical Therapy Certification, National Board for Certification of Orthopedic Technologists (NBCOT), BOC Physical Therapy Certification, or other relevant orthopedic/clinical certifications may also be considered.

Experience with and knowledge of insurance reimbursement/DME billing requirements

Work Environment | Physical Demands:

Provides patient care in physician's offices, hospitals, patient homes, and/or clinics, etc.

This job involves potential exposure to airborne and bloodborne pathogens.

Physical Demands: Must frequently lift and/or move up to 20 pounds.

Travel Requirements: Requires travel up to 20% of the time, but overnight travel is not required. Required to visit various locations using own transportation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.