Intake Clerk

Job Description Job Description Intake Specialist – Law Firm Employment Type: Full-Time Compensation: $16 - $18 per hr plus merit-based performance bonuses (Bonuses average out to $20-22hr) Schedule: Monday–Friday Work Environment: 100% in-office About the Role We are a growing civil litigation law firm focused on representing individuals and families impacted by nursing home abuse and neglect. We are seeking a compassionate, patient, and detail-oriented Intake Specialist to serve as the first point of contact for potential clients. The intake team plays a critical role in shaping a caller’s first experience with the firm. This position is ideal for someone who is empathetic, professional, and motivated by helping others during difficult and emotional situations. Key Responsibilities Handle inbound and outbound calls and emails with potential clients Serve as a calm, professional, and empathetic point of contact for callers Gather and accurately document case details in a case management system Assist with client sign-ups and intake documentation Follow up with prospective clients regarding paperwork and next steps Maintain organized records and timely follow-up communications Collaborate with team members to ensure a smooth intake process Skills & Qualifications Strong phone-based customer service skills High level of empathy and patience when speaking with callers Professional, courteous, and composed communication style Excellent listening and information-gathering abilities Strong attention to detail and organizational skills Ability to type efficiently while speaking on the phone Ability to stay focused, on task, and manage multiple follow-ups Reliable, punctual, and team-oriented Fluent in English; Spanish bilingual skills are a plus Prior experience in customer service or a call center environment preferred Ideal Candidate Profile Experience in customer service, call centers, or client-facing roles College students, recent graduates, or individuals seeking law firm experience are encouraged to apply Passion for helping others and making a meaningful impact Willingness to work fully onsite in the Boca Raton office Additional Information Training provided for the right candidate Opportunities for growth within the firm Drug-Free Workplace Work Location: 100% in-office Experience Requirement: Customer service (phone-based): 1 year preferred