Field Service Supervisor

Job Description

Job Description

COMPANY OVERVIEW

We appreciate your interest in joining our team! At Robinson, Inc. we pride ourselves on our manufacturing solutions and ownership culture, which support the industries we serve and our local communities. Robinson is employee-owned and is driven by a dedicated team of skilled professionals that value trust, loyalty, teamwork, integrity, and accountability as the foundations of our organization. We strive to provide customer service that goes above and beyond the standard.

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JOB OVERVIEW

The Field Service Supervisor oversees field service technicians, ensuring compliance with project requirements and company policies. This role coordinates logistics, equipment, and documentation for field operations, collaborates with internal and external stakeholders, and maintains a safety-focused, high-performance team culture. The supervisor also manages hiring, training, and employee performance while addressing onsite challenges and supporting project success.

ROLE + RESPONSIBILITIES (includes but not limited to)

• Review and understand project contractual field service requirements with the Project Manager.
• Schedule and coordinate field service technicians based on contract needs.
• Arrange travel logistics, including flights, hotels, and vehicle rentals.
• Attend project kickoff or planning meetings (virtual or onsite) as required.
• Coordinate equipment needs with internal/external parties and reserve equipment with the Material Planner.
• Compile and provide technicians with necessary documentation (e.g., site address, safety plans, SDS sheets, inspection checklists).
• Schedule onsite orientations and trainings with other trades.
• Ensure all required parts, tools, hardware, and PPE are shipped or available for technicians.
• Provide guidance to resolve onsite issues and questions for field technicians.
• Promote a safety-first culture and enforce company policies.
• Support leadership directives, participate in hiring/training, and monitor team morale.
• Screen, hire, train, and retain field technicians, conducting performance reviews, discipline, and terminations.

QUALIFICATIONS

• Minimum 5 years in a management or supervisory role.
• Strong knowledge of fabrication and machining concepts, practices, and procedures.
• Strong team collaboration, communication, and leadership skills to provide clear direction.
• Analytical skills for solving complex problems and evaluating information.
• Detail-oriented to identify minor errors that could lead to significant issues.
• Strong organizational skills to manage budgets, employees, and schedules concurrently.
• Proficient in Microsoft Word and Excel.

PREFERRED SKILLS

• Experience with Syteline
• Proficiency in blueprint reading

At Robinson, we value professionalism, expertise, and a dedication to craftsmanship. We offer a dynamic work environment where employees are empowered to excel and grow within their roles. Join us in our mission to deliver exceptional metal fabrication solutions while fostering a culture of collaboration, innovation, and employee satisfaction.

Robinson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.