Experienced Client Service Representative

Client Service Representative Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? VCA Blackstone Valley is seeking an experienced Client Service Representative to join our team part time. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like‑minded individual. Why We Need You As the face of VCA Blackstone Valley, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for: Customer service functions: greeting visitors, answering telephones, guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring the facility is neat and clean at all times—both inside and outside. Qualifications 1 year of experience in the veterinary field required. Salary Salary range $15 – $18 per hour. Benefits Leadership opportunities Access to the people and financial resources of a large veterinary community WOOF University, offering abundant training in a variety of topics Generous employee pet care discounts Opportunities to give back through strong shelter partnerships and VCA Charities Competitive wage Medical, Dental & Vision insurance Opportunity to teach and mentor 401(k) Free wellness subscriptions (Head Space) Life and Long Term Disability insurance Paid Parental leave We are proud to be an Equal Opportunity Employer – Veterans/Disabled. For a complete EEO statement please see our career page at vcacareers.com. #J-18808-Ljbffr VCA Animal Hospitals