Lead Operations Coordinator

Title : Lead Operations Coordinator
Location : Hidalgo, TX
Job Type : Contract (5 Months)
Compensation : $28-30/hr
Industry: Transportation & Logistics
---
About the Role
Our client, a global leader in third-party logistics and supply chain solutions, is seeking a Lead Operations Coordinator to support high-level operational execution within a fast-paced transportation environment. This role is focused on ensuring efficiency, data integrity, and service quality across daily operations, while also providing leadership support to an operations team.
This position plays a critical role in managing transportation workflows, supporting cross-border import programs between Mexico and the U.S., and ensuring compliance with customs, tax, and documentation requirements. The ideal candidate thrives in a detail-oriented environment and brings strong logistics expertise, particularly in cross-border operations. Job Description
The Lead Operations Coordinator is responsible for overseeing daily operational workflows, supporting team execution, and ensuring high-quality service delivery to customers and carriers. This includes board management, workload delegation, issue resolution, and continuous process improvement.
Key Responsibilities:

• Manage daily operations boards, monitor workloads, and delegate tasks to ensure timely and accurate completion of deliverables
• Serve as a first point of contact for operations team members, providing guidance, troubleshooting issues, and escalating concerns as needed
• Collaborate with internal stakeholders, including account teams, to deliver exceptional customer service
• Build and maintain strong working relationships with internal teams, customers, carriers, and external partners
• Ensure accuracy and integrity of load data across systems in alignment with company, customer, and carrier standards
• Monitor shipment activity and proactively resolve exceptions, delays, or service disruptions
• Utilize reporting and data insights to improve service performance and operational efficiency
• Ensure compliance with customer transportation management system (TMS) requirements
• Manage carrier communications, including internal offer management and follow-ups
• Document operational activities and follow established standard operating procedures (SOPs) and escalation processes
• Support end-to-end operational activities as needed to meet daily service expectations

Cross-Border Program & Compliance Support:

• Review and validate packaging documentation, shipment records, and tax-related information (IVA/VAT) for cross-border shipments
• Coordinate with operations, finance, customs brokerage, and supply teams to resolve discrepancies related to documentation, packaging, or compliance
• Support customs entry processes by ensuring documentation aligns with CBP and Partner Government Agency (PGA) requirements
• Monitor import activity to prevent delays and mitigate financial or compliance risk
• Maintain knowledge of Harmonized Tariff Schedule (HTS) classifications and customer-specific requirements
• Track recurring issues, document resolutions, and escalate trends impacting compliance or operational performance
• Contribute to process improvements across cross-border and packaging workflows

Qualifications
Required Qualifications:

• High School diploma or GED
• Minimum 2 years of experience in operations, transportation, or logistics, including cross-border experience
• Spanish language proficiency (spoken and written)
• Ability to work flexible hours, including evenings and/or weekends as needed
• Strong attention to detail with a focus on data accuracy and operational quality
• Ability to prioritize tasks and manage time effectively in a fast-paced environment

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university
• Experience in a customer service or call center environment
• Familiarity with transportation or logistics systems and workflows
• Proficiency in Microsoft Office Suite
• Strong verbal and written communication skills
• Demonstrated ability to delegate tasks and provide direction to team members
• Experience providing feedback and coaching to others
• Self-motivated with the ability to work independently
• Commitment to delivering excellent customer service and working collaboratively in a team environment

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:  How to Apply
Take the first step on your new career path!  To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

#BP.Indeed #LI-LK1 #LI-Onsite