Trainer / Business Systems Analyst

Administrative Officer (FR) (NS)

Strengthen the Present. Shape the Future.

Recruitment Range: $70,000 - $117,500

Openings: 3 Time-Limited positions (65043160, 65043161 and 65043162 (Team Lead))

Important Note: This is an Evergreen posting and position will remain posted for duration of need.

These positions are funded through 6/30/2028.

Shape the future of NC's budget systems. OSBM, as part of the Governor's Office, is excited to announce the opportunity to join our team as a Trainer / Business Systems Analyst. This is an exciting opportunity to play a pivotal role in how NC's budget information is managed, understood, and used across state government.

This posting will serve to fill 3 vacancies that are exempt from the NC Human Resources Act (EHRA), which means all three positions are time-limited and serve at the pleasure of the Governor.

These positions will support the implementation of the Budget System Replacement (BSR) initiative and will serve as dedicated trainers for the rollout of North Carolina's modernized budgeting platform. The BSR solution replaces the State's legacy Integrated Budget Information System (IBIS) and provides enhanced functionality, accuracy, and integration with key statewide administrative and financial systems, including the North Carolina Financial System (NCFS).

These resources will play a critical role in ensuring agencies successfully transition to the new system by developing and delivering high‑quality training for end users across the state.

Key Responsibilities as a Trainer/ Business Systems Analyst, include, but are not limited to:

• Develop comprehensive in‑person, virtual instructor‑led, and self‑paced eLearning training for all phases of the BSR implementation.
• Analyze BSR system functionality to understand workflows, business rules, and new system behavior (e.g., Base Budget, Federal Funds, Budget Revisions) and translate these into clear, accessible training materials
• Create engaging course content using Articulate Storyline or similar eLearning development tools.
• Collaborate closely with other Trainers, Business Teams, Agile Teams, and Development Teams to validate system processes and ensure training accuracy.
• Develop user‑friendly documentation, job aids, facilitator guides, and multimedia instructional content.
• Conduct pilot trainings, gather feedback, and refine materials to ensure clarity and effectiveness for statewide audiences.
• Deliver classroom and virtual training to employees who administer budgeting processes across state agencies.
• Update and maintain training assets throughout the phased rollout of the BSR solution, ensuring alignment with system changes and enhancements.
• Provide subject‑matter clarity during training sessions and assist learners in understanding how new processes improve efficiency, reporting, and workflow stability.

If you possess any of the following skills or qualifications, please include them in your application:

• Experience designing and delivering training for enterprise software implementations, including in person, virtual instructor led, and self-paced eLearning formats.
• Proficiency with Articulate Storyline or similar eLearning development tools to create professional, interactive course content.
• Understanding of business systems, workflow logic, and software functionality, particularly in environments involving financial, budgeting, or operational processes.
• Strong verbal and written communication skills, including the ability to translate complex system concepts into clear, accessible learning for adult learners.
• Experience supporting large scale system modernization or transition projects, particularly within government or public sector environments.

Experience the Difference. OSBM:

Is committed to investing in its team through ongoing training and professional development and knowledge-sharing.

Provides unique leadership and growth opportunities for motivated employees.

Currently, offering opportunities for a flexible, hybrid work environment that supports meaningful public service while promoting life-work harmony and the opportunity to enjoy North Carolina's exceptional quality of life. Hybrid schedule is subject to change. During times when onsite training classes are being conducted, onsite work may be required 5 days per week.

Minimum Education and Experience

Bachelor's degree from appropriately accredited institution in a discipline related to the area of assignment plus two years of programmatic experience related to the area of assignment; or equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.