HR Service Specialist II

HR Service Specialist II

The Human Resource (HR) Service Specialist II provides guidance for general to moderate human resources questions and executes human resources transactions related to benefits entry and other employee inquiries. The position is also responsible for determining case escalation to one of the Centers of Excellence. This position will use a case management system to retrieve, create, document and track customer requests.

Job Duties & Responsibilities:

• Provide solutions to internal customers and business unit partners
• Prepares and processes information requests and ensures the timely execution of transactions that impact the department such as benefits, payroll, recruiting, legal, and compensation
• Receives, creates, tracks and identifies trends in customer requests and satisfaction in case management system, escalating patterns to department manager
• Answers inbound and places outbound calls to employees and leaders to provide a timely resolution to their inquiry
• Performs other job-related duties as assigned

Required Qualifications:

• High School Grad / GED
• Experience: 2+ years

Preferred Qualifications:

• Bachelor's Degree

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Non Exempt Employee Type: Full Time Job Category: Human Resources Organization: Florida Power & Light Company Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to View email address on click.appcast.io, providing your name, telephone number and the best time for us to reach you.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

Nearest Major Market: Palm Beach Nearest Secondary Market: Miami