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Sales Coordinator

Fairmont

Job Description

Anticipating guest needs, and solicitation of business while assisting to control expenditures. Provide clerical/administrative support for the Sales & Marketing Department, including typing, computer input, filing, answering telephones, and printing reports. Other responsibilities include:

  • Approach all encounters with guests and employees in a friendly, service oriented manner
  • Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel
  • Maintain high standards of personal appearance and grooming, which include adhering to the proper dress code and wearing name tag while working
  • Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations
  • Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence
  • Control purchase orders and check requests
  • Administer daily, monthly, quarterly, and annual sales reports
  • Support the Sales & Catering team administratively including correspondence, preparing reports and assisting with reservations
  • Provide telephone and message support for the department and respond to inquiries in a timely, clear, professional and pleasant manner
  • Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation
  • Assist the Sales & Catering teams with the preparation of contracts, proposals and addendums
  • Take booking inquiry information via phone or email and prepare proper paperwork
  • Ensure that all arrangements, including upgrades and amenities, are handled properly
  • Coordinate with other departments through verbal and written instructions
  • Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system
  • Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues
  • Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.

Qualifications:
Qualifications

  • High School Diploma required, Bachelor's Degree preferred
  • 1-2 years administrative support experience preferred
  • Previous experience within hotel sales an asset
  • At least one year of progressive experience in a hotel or related field required
  • Is technologically savvy, with a working knowledge of Opera S&C preferred
  • Proven proficiency in Microsoft Office applications required
  • Excellent communication skills, both written and verbal required
  • Highly responsible & reliable
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in stressful, high pressure situations
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must be able to work with and understand financial information and data, and basic arithmetic function

Additional Information

What’s in it for you:

  • Paid time off
  • Medical, Dental and Vision Insurance, 401K
  • Complimentary Shift Meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academy designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
  • Career development opportunities with national and international promotion opportunities
Vacancy posted 14 hours ago
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