Student Success Program Coordinator - College of Health Professions

Advertising Summary The Office of Student Success in the VCU College of Health Professions is seeking a candidate for the role of Student Success Program Coordinator. This full‑time staff position reports to the Associate Dean of Academic Affairs and Student Success. Unit: College of Health Professions MBU Department: Dean's Office AHP Department Summary: The Student Success Office in the College of Health Professions has the opportunity to touch the lives of our students at every point of their academic journey, from recruitment, orientation, professional development, community building, academic advising, to graduation. The College offers curricula at the baccalaureate, master's, postgraduate and doctoral levels, preparing health care professionals for roles in clinical, teaching and community health and wellness settings. All programs are approved or accredited by the appropriate organizations. We offer the only interdisciplinary, internet‑based doctoral program for health professionals in the country, the Ph.D. Program in Health Related Sciences, and a Bachelor of Science in Health Services. Duties & Responsibilities This role supports overall Student Success programming in the College of Health Professions, including co‑curricular and community building events, milestone events, and CHP Student Success initiatives such as the Alumni Mentoring Program, the Student Emergency Fund and the Tutoring Program. The position also administratively supports the Associate Dean of Academic and Student Affairs. Student Success Co‑curricular and Community Building Programming The Program Coordinator works with the Director of Academic Advising and the Director for Recruitment and Student Programming to create and support ongoing co‑curricular and community building programming and milestone events such as orientation and commencement. Specific tasks include: Managing student success event logistics, including room scheduling and creating Zoom links, registration, food ordering, and post‑event assessment; Promoting events within CHP by creating or posting flyers on department message boards, on the Student Success information board, and sharing with student services staff across CHP, and via the Axis TV system; Assisting with orientation—room reservation, populating Canvas course with incoming students, monitoring completion of orientation modules, ordering food and swag, supervising Zoom for distance participants, creating RSVP form, and sending a feedback survey after the event. CHP Alumni Mentoring Program The Program Coordinator works with the Associate Dean for Academic Affairs and Student Success to oversee the CHP Alumni Mentoring Program, communicating with current CHP students and college alumni. Tasks include: Communicating with prospective alumni mentors and current CHP students; Tracking mentorship requests and communicating mentor/mentee matches; Supporting assessment of mentorship experience via feedback surveys; Supporting mentor/mentee engagement events. The program coordinator also supports other Student Success initiatives such as the administration of the Student Emergency Fund and the bi‑annual Student Satisfaction Survey. Administrative Support of the Associate Dean of Academic Affairs and Student Success Administrative support for the Associate Dean includes calendar management and scheduling as well as supporting other areas of the Associate Dean’s portfolio. Tasks include: Arranging the Associate Dean’s travel and professional memberships; Supporting CHP's scholarship selection process; Supporting the Academic Program Review process; Supporting the records management process for Academic Affairs and Student Success; Supporting other initiatives as assigned. Qualifications Minimum Qualifications Bachelor’s degree, or an equivalent combination of experience and education; Experience as an administrative assistant; Excellent written and verbal communication skills; Ability to work independently and collaboratively as part of a team; Demonstrated ability to interact with multiple and varied customers in a professional and respectful manner; Demonstrated ability to respond professionally and congenially to emails and phone inquiries from potential/present students, alumni, faculty, staff, and visitors; Exceptional positive service‑oriented customer service skills, with the ability to prioritize work, handle multiple tasks and meet deadlines; Ability to maintain confidentiality and professionalism in an office environment; Proficiency in Microsoft Office Suite and Google Drive; Experience using a wide array of office machines/technologies; Excellent attention to detail and exceptional analytical, communication, problem‑solving, organizational, interpersonal, and proofreading skills; Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU. Preferred Qualifications 1‑2 years of work experience in an administrative/office support position; Experience in a higher education environment. Salary Range $45,000+ (Commensurate with experience) Benefits All full‑time university staff are eligible for VCU’s robust benefits package, which includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax‑deferred annuity and cash match programs, employee discounts, well‑being resources, abundant opportunities for career development and advancement, and more. FLSA Exemption Status: Exempt Restricted Position: No ORP Eligible: No Flexible Work Arrangement: Hybrid University Job Title: 93522 – Open #J-18808-Ljbffr VCU College of Health Professions