IT Specialist

Job Description

Job Description

Performs maintenance and testing to company’s information systems to ensure proper functioning. Installs, modifies, and troubleshoots systems, and provides technical advice and support to users.

•    Identify and process requests for hardware and software needed to satisfy user requirements.

•    Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.

•    Load appropriate software packages such as operating systems, networking components, and office applications.

•    Configure security settings or access permissions for groups or individuals.

•    Maintain historical records by documenting system changes and revisions.

•    Perform daily system monitoring and maintenance.

•    Repair and recover from hardware or software failures. Communicate information to impacted constituencies.

•    Install and test computer hardware, equipment, and software applications, ensuring integration with existing network systems; provide technical assistance to computer users relating to installation problems. 

•    Install, configure, and maintain company servers.

•    Perform backups on a regular basis.

•    Troubleshoot systems to determine technical issues.

•    Evaluate company systems and processes; provide suggestions when upgrades and changes are necessary.

•    Maintains compliance with software/hardware licensing and records inventory.

•    Follow emergency plans for equipment, power, or security failures when necessary and protect data and security.

•    Perform regular file archival and dismissal, as necessary.

•    Assist Information Systems Administrator in all assigned technology projects.

•    Run reports on systems for different departments when needed.

•    Collaborate and support other department’s personnel with complex or technical problems.

•    Provides setup and configuration of computing peripherals such as printers, monitors, special keyboards, among other equipment, as necessary.

•    Set up equipment for presentations according to procedures established.