Quality Assurance Specialist

Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Our core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code Solutions, Emerging Technologies, Data Analytics and Visualization, Information Assurance, and Business Process Re-Engineering. Synergy offers its employees a generous portfolio of core and voluntary benefits including: group medical, dental, and vision insurance, company paid life, short-term, and long-term disability insurance, HSA, FSA, 401(k) with company match, PTO & Bonus Leave, 11 paid federal holidays, parental leave, tuition and training reimbursement, a referral bonus program, and well-being programs. At Synergy, you’ll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that we have career mentors available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven. If that sounds like you, Synergy has a position for you! This position is designated as work-from-home. About the Role Synergy is seeking a Quality Assurance Engineer. As a Quality Assurance Engineer you will be performing for functional testing and Integration Tests via a server-based application User Interface. The right candidate will have a working knowledge of software engineering concepts such as software development standards, quality assurance standards, and Software Development Life Cycle (SDLC). As a Quality Assurance Engineer you will be able to interpret requirements, develop test plans and test cases, and test software functionality. The role would ensure quality in the product development and participate in client engagements, along with improving product quality assurance practices and supporting business development activities. Primary Responsibilities Expert Software Quality Assurance Analyst. Provides technical leadership to junior QA analysts. Expert with testing tools and methodologies. Meeting with the software/product designers to determine quality assurance parameters. Defines test plan development guidelines, testing strategies and procedures. Exercises extensive professional experience and judgement to plan and accomplish goals. Ensuring the successful deployment of products into production with minimal deficiencies. Responding to requests from the design team and management. Support application deployments, testing activities, and production releases. Collaborate with cross-functional teams including business analysts, architects, QA testers, and product stakeholders. Create and maintain technical documentation, testing artifacts, and implementation guides. Participate actively in Agile/Scrum ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives. Assist in mentoring junior team members and sharing knowledge across the scrum team. Required Qualifications Proven experience with functional, system, regression, and integration testing. Proven experience developing test cases from user stories. Ability to analyze a product for accurate Integration test scenarios. High-level analytical skills and a high level of attention to detail. Critical thinker. Proven experience with test management tools. Experience with a variety of SDLC and Agile methodologies required. Experience in testing of RESTful APIs, SOAP APIs, and/or web services. Superior written and verbal communication skills. Ability to multi-task under tight deadlines and report status. Ability to document QA procedures for the team. Ability to validate the deployment of software releases. Proven experience in test planning (including data planning), test scheduling, and test evaluation. Management of defects within a corporate defect tracking system. Ability to obtain Security + Certification, if necessary. Ability to work in cross-functional teams including New Development and Production Support for field level incidents. Strong analytical, problem-solving, communication, and collaboration skills. Ability to work independently while contributing effectively within a collaborative Agile team environment. Preferred Qualifications Hands-on experience with Microsoft Power Platform. Experience with model-driven apps in Microsoft Dynamics 365. Experience using Jira. Experience supporting production applications and participating in troubleshooting and incident resolution activities. Education Requirements Required: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field. Citizenship & Clearance Requirements Required: US Citizen w/ Public Trust or ability to achieve Public Trust Required Target Salary Range Compensation for roles at Synergy is determined by a variety of factors including, but not limited to, the requirements of the role; level of experience; education and certifications; the individual’s combination of knowledge, skills, and abilities; as well as alignment with market data, federal and state laws, and other business and contract considerations. The estimated pay range for this position is: $80,000.00 – $118,000.00. The disclosed range has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case and represent just one component of Synergy’s total compensation package for employees. Candidate AI Policy Synergy is committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate evaluation process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly granted. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Synergy is an equal opportunity employer and does not discriminate against applicants for employment or its employees on the basis of age, race (including hair texture/style), creed, color, religion, religious creed, ancestry, national origin, ethnic origin, sexual orientation, gender identity or expression, military or veteran status, sex, medical condition, pregnancy (childbirth, breastfeeding, and related medical conditions), physical or mental disability, personal appearance, organ donation and hair length associated with race, genetic information or characteristics, family responsibilities, familial status, marital status, citizenship or immigration status, status as a victim of domestic violence, a sexual offense, or stalking, political affiliation, arrest records and criminal convictions, credit information, matriculation, homeless status, or any other characteristic protected by federal, state and local law. Discrimination or harassment based upon these protected categories is expressly prohibited. This policy applies to all aspects of employment, including job selection, assignment, promotion, compensation, benefits, training, discipline, and termination.

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