(USA) A/R Collections Specialist

Job Description

Job Description

Role & Responsibilities:

• Maintains and manages aging report for assigned accounts.
• Actively follow up with customers for any upcoming and past due balances.
• Research and resolution of customer billing and payment discrepancies, escalating accounting‑related issues to management as needed
• Maintains accurate and complete records concerning billing and collection activity including documenting discussions and computer notes.
• Processing high volume of AR transactions (such as cash application, past due follow-up; resolve customers’ disputes).
• Reviews and supports onboarding of new customers, including:

1. Reviewing credit applications for completeness and required documentation
2. Verifying customer billing terms and payment methods
3. Identifying whether customers utilize third‑party payment portals/sites (e.g., customer AR portals) and coordinating setup or access as needed

• Partners with internal teams to ensure accurate customer setup and smooth billing/collection processes
• Escalates credit or risk concerns to management per company policy
• Other duties as assigned by management.

Qualifications:

• BS degree in Finance, Accounting or equivalent, ideal.
• Solid understanding of basic accounting principles, fair credit practices.
• Minimum 2 years of experience working as in accounts receivables.
• Must have excellent written and oral communication skills.
• Excellent communication, research, problem solving and time management skills.
• Great energy and “can-do” attitude, understand sense of urgency.
• Creative problem solver with great customer service skills.
• Strong proficiency in Microsoft Excel.
• High level of accuracy, efficiency and accountability.
• High level of attention to detail and ability to driving process improvement.

MEC values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Sick, and Vacation. MEC reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.