Doctor's office associate

We’re different than most primary care providers. The Associate Market Clinical Director will directly supervise, performance manage and train Clinical Directors within in his/her assigned market. The incumbent in this role is accountable for center performance objectives, P&L, growth, and culture. The remainder of their time allocated to leadership responsibilities including Clinical Director performance, engagement, building a strong clinical-operations synergy and culture. Directs accountability for clinical outcomes and day-to-day management of Medical Directors in multiple centers within assigned market, with regular presence in the centers under direct management, and under the supervision of the Regional President. Ensures successful clinical operations and meeting/exceeding plan market earnings. Manages, mentors and coaches Medical Directors in his/her assigned market to deliver outstanding clinical outcomes. Oversees and facilitates talent development of the PCPs, NPs, and Medical Directors in his/her centers including, but not limited to leading facilitated practice (physician shadowing/coaching), conducting 1:1s with direct reports, executing leadership development plans and performance management. Cultivates a center-level physician culture that is fully aligned with and delivering on the Chen Med core model, core values & behaviors and service standards. Assists Clinical COE in training of new practitioners within the assigned centers. Participates in recruiting and interviewing PCP and specialist candidates. Partners with Clinical COE and Talent Acquisition to support clinical talent lifecycle to accelerate Clinical talent growth, including hiring of PCPs, NPs, and Medical Directors, managing, and mentoring physicians, role modeling exemplary clinical leadership. Establishes and supports the development and cultivation of successful relationships with payers, specialists, the community, and hospitals, among others, and driving a social media presence locally, as part of the core responsibilities for the role Monitors and supports overall market culture, responding with urgency to workplace concerns. Assists Regional President with market quality and performance improvement initiatives. Oversees monthly scorecard reviews and in conjunction with Clinical Leadership, for delivery of quarterly clinical metric analysis. Provides training to other Chen Med entities, as needed. Uses the understanding of the local market dynamics to drive clinical initiatives. Assists with implementation of cost reduction and market clinical strategies. Delivers outstanding clinical outcomes and service to patient panel as a PCP (20%). Customer focus – Builds strong customer relationships and delivers customer-centric solutions. Demonstrates self-awareness – Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Drives engagement – Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Knowledge and experience in a managed care delivery system. Knowledge of clinical outcomes and quality improvement processes. Experience of population risk management or complex chronic disease care management. Conflict management and resolution skills. Familiar with, if not proficient in Microsoft Office Suite products, including Excel, Word, Power Point and Outlook. Computer skills: Comfortable with the electronic medical record (EMR) and facile with keyboarding. Ability to travel locally, regionally and nationally up to 30% of the time. Spoken and written fluency in English MD or DO in Internal Medicine, Family Medicine, Geriatrics or similar specialty required ~ Strongly prefer one (1) years’ previous experience as Medical Director or equivalent with a Medicare or Medicaid patient population ~ Board Certified in Internal Medicine, Family Medicine, Geriatrics or similar is preferred, but hires may have other sub-specialty training and board certification. ~ Current, active license to practice medicine in State of employment. ~ Must have completed all internal physician training and have attained partnership. ~ Experience with population risk management or complex chronic disease care management. ~ Experience working with interdisciplinary teams in quality improvement and/or medical/healthcare leadership activities preferred. ~ Preferred to be an existing high performing PCP partner and/or Medical Director within the Chen Med core model, with a proven ability to manage a panel of ~400 patients with outstanding clinical, customer service and cost outcomes. 2 years, be a recognized leader amongst peers, and can lead teams in quality and performance improvement initiatives. ~ If specialty, has demonstrated leadership within his/her specialty and delivered superior outcomes, with a proven ability to deliver primary care in our model. We’re Chen Med and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. Chen Med is changing lives for the people we serve and the people we hire.