Customer Experience Concierge - US Based Remote

Anywhere Real Estate Inc. is the leading and most integrated provider of residential real estate services in the United States. Through Anywhere Inc. Customer Contact Center & Engagement, we deliver high quality leads to the agents of our trusted industry brands, including Better Homes and Gardens Real Estate, Century 21, Corcoran, Coldwell Banker, ERA, and Sotheby's International Realty. Anywhere Inc. has been designated a _Great Place to Work_ for two consecutive years, recognizing the company's commitment to providing a meaningful work environment where employees can grow and succeed. Anywhere Inc. has also earned the distinction of being named one of the _World's Most Ethical Companies_ by the Ethisphere Institute for nine straight years. We are seeking qualified candidates for our **Customer Experience Concierge** role, a customer service position providing guidance and support to participants of our key real estate reward programs. In this role you will aid home buyers and sellers throughout their move journey, from the initial program enrollment all the way through closing. This position is 100% remote from any location in the United States. The work hours are four weekdays from 12-9 PM eastern time and every Saturday from 8-5. **Key Responsibilities:** + Maintain a caseload of 375-600 files + Ability to manage multiple clients and diverse program _details_ within a caseload + Convert leads into sales by maintaining close contact and problem solving throughout the home buying/selling lifecycle + Educate new customers on program benefits and program reward eligibility + Manage escalations with professionalism and poise + Identify real estate needs for each customer and tailor the best solution to meet their needs + Act as an advocate to support the customer throughout their real estate transaction + Function as a liaison between the customer and real estate agent to ensure excellent service + Appropriately handle high volume of calls, emails, and texts per day + Ensure proactive follow-up with customers at key touchpoints in their journey + Adhere to specific call flow process according to policy-varies from client to client + Achieve key metrics for customer enrollment, referral placement, sale closings, and program satisfaction + Provide & facilitate cross-selling of mortgage and ancillary services as needed **Requisite Skills:** + 2-3 years business experience preferred + High school diploma required; some college preferred + Bilingual English-Spanish speakers a plus + Real estate knowledge preferred (home purchase, sale, or mortgage) + Customer service experience preferred (retail, financial services, or call center) + Strong interpersonal, verbal, and written communication skills + Digital literacy and ability to navigate multiple systems + Strong attention to detail + Planning and organization skills; ability to multi-task in a fast-paced environment + Ability to relate to a customer in a professional and courteous manner + Regular and consistent attendance/punctuality + Embraces diversity and inclusion Our Leads Group is a dedicated organization within Anywhere focused on delivering high-quality, high-converting leads to Anywhere affiliated brokers and agents across Anywhere's six residential real estate brands. The Leads Group oversees numerous national real estate programs offering consumers a distinct value proposition when completing one of the largest financial transactions of their life by providing access to a top-tier affiliated agent from one of Anywhere's owned and franchise brands as well as, in some cases, a cash back or equal benefit upon a closed transaction where permitted. The Leads Group is committed to optimizing lead generation marketing, technology, and outcomes across Anywhere. Anywhere Real Estate Inc. (   **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate ( , Century 21® ( , Coldwell Banker® ( , Coldwell Banker Commercial® ( , Corcoran® ( , ERA® ( , and Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. **At Anywhere, we are empowering everyone's next move - your career included.** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent** - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture,** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( . We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: + Great Place to Work + Forbes World's Best Employers + Newsweek World's Most Trustworthy Companies + Ethisphere World's Most Ethical Companies EEO Statement: EOE including disability/veteran