Consultative Care Coordinator

Job Description

Job Description

Position Summary

We are looking for a compassionate, organized, and tech-savvy Consultative Care Coordinator to serve as a key liaison between patients and our Functional Medicine Hormone Pharmacy Consultants. This role is ideal for someone who enjoys helping patients navigate their care journey, can communicate clearly and empathetically, and is comfortable managing multiple tasks in a fast-paced, evolving healthcare environment.

The Consultative Care Coordinator will help triage patient needs, schedule appointments, coordinate communication, collect and manage health information, and support both patients and consultants with excellent attention to detail and professionalism.

We welcome candidates at any stage of their career — what matters most to us is finding someone who is the right fit for our patients and our team.

Key Responsibilities

• Serve as the primary point of contact for patients seeking support from Functional Medicine Hormone Pharmacy Consultants
• Triage patient needs and determine appropriate next steps based on patient questions, concerns, and urgency
• Schedule, confirm, and manage patient appointments with consultants
• Communicate clearly and compassionately with patients via phone, email, text, or patient portal
• Collect, organize, and document patient health information accurately and in a timely manner
• Ensure required forms, lab results, medical history, and other relevant information are received before consultations
• Coordinate communication between patients, pharmacy consultants, providers, and internal team members
• Assist patients with technology-related needs, including patient portals, scheduling platforms, intake forms, and telehealth tools
• Maintain confidentiality and follow all applicable privacy and compliance standards
• Track deadlines, follow-ups, and outstanding patient information to ensure timely care coordination
• Support workflow improvements and adapt to new processes, systems, and responsibilities as the organization grows
• Provide excellent customer service while demonstrating empathy, patience, and professionalism
• Assist with administrative tasks and special projects as assigned

Required Qualifications

• Excellent verbal and written communication skills
• Strong compassion, empathy, and a patient-centered mindset
• Highly organized with a sharp attention to detail
• Ability to manage multiple priorities and meet time-sensitive deadlines
• Ability to learn new technology quickly and troubleshoot basic patient tech issues
• Comfortable working with various software systems, scheduling tools, patient portals, CRM platforms, and communication tools
• Solid problem-solving skills and the ability to think critically when triaging patient needs
• Professional, reliable, and able to maintain patient confidentiality
• Flexible and adaptable to changing priorities, workflows, and responsibilities
• Ability to work independently as well as collaboratively with a team

Preferred Qualifications

• Familiarity with functional medicine, anti-aging medicine, hormone optimization, or compounding pharmacy
• Experience in healthcare, pharmacy, wellness, medical office administration, or patient care coordination
• Understanding of basic lab work, hormone therapy terminology, supplements, or integrative health concepts
• Experience working with electronic health records, scheduling platforms, CRM systems, or telehealth software

Ideal Candidate Profile

The ideal candidate is warm, proactive, detail-oriented, and able to make patients feel heard and supported. They are comfortable working in a dynamic environment, learning new systems, and taking on new responsibilities as needed. They understand the importance of timely communication, accurate health information, and compassionate guidance throughout the patient experience.

Work Environment

This position requires the team member to work onsite in one of our pharmacy locations. From that pharmacy location, the Consultative Care Coordinator will support patients through phone calls, digital platforms, remote communication, or in-office interactions, depending on patient location and company needs. This role requires daily use of technology and the ability to assist patients who may need guidance navigating digital tools.

Pay

Pay will be based on experience.