Director of CX AI

Explicitly references vibe coding workflows and prompt engineering; role centers on building LLM/RAG/agentic systems for CX. About the Role Director-level role to define and execute the AI roadmap for SS&C Advent's global Client Experience organization, translating LLM, RAG, and agentic system capabilities into production solutions that modernize support workflows, governance, and enablement across multiple sites in the US. Job Description Role Director of CX AI responsible for defining and executing an end-to-end AI roadmap for the global Client Experience organization at SS&C Advent. The role bridges AI technology, service delivery workflows, and operational excellence to deliver measurable client and operational impact. Key Responsibilities Develop and own a multi-horizon AI strategy and roadmap aligned to CX OKRs; prioritize initiatives by business value, feasibility, and risk. Lead structured evaluations of external AI tools and platforms. Identify automation and augmentation opportunities across support, onboarding, and escalation workflows and run measurable pilots to drive adoption. Provide technical leadership and architecture authority for LLMs, RAG pipelines, and agentic systems; partner with Engineering and IT on integration and infrastructure standards. Build internal AI literacy through training programs, playbooks, and communities of practice. Establish governance, ethics, and risk management frameworks for responsible AI use, including bias monitoring, data privacy, audit trails, and regulatory alignment. Requirements 4+ years in Customer Experience, Technical Support, or related operations (Bachelor’s degree required; degree in Computer Science, Data Science, Business, or related field preferred; equivalent experience considered). Demonstrated track record of taking technology initiatives from concept to production in customer-facing contexts. Experience leading cross-functional technical teams and influencing without direct authority. Deep understanding of modern AI architectures, including LLMs, RAG pipelines, and agentic workflows; comfort operating at both strategic and hands-on technical levels. Familiarity with financial services, fintech, or regulated industries preferred. Preferred Skills Delivery & process: Project Management, Change Management, Agile, OKR frameworks. Analysis & communication: Financial modeling, technical analysis, data visualization, executive storytelling. AI & ML: LLMs, RAG, agentic systems, prompt engineering, vibe coding workflows. Governance: Responsible AI, privacy-by-design, compliance frameworks. Hybrid work model, business casual dress code, 401(k) matching, professional development reimbursement, flexible vacation/personal time, sick leave, paid holidays, medical/dental/vision coverage, employee assistance program, parental leave, internal training (SS&C University), and discounts on fitness and travel. Location & Remote Locations listed: San Fransico, CA; Chicago, IL; Jacksonville, FL; New York, NY; Boston, MA. Role is listed as Hybrid. New York: 150,000.00 USD to 175,000.00 USD. California: 150,000.00 USD to 175,000.00 USD. LLMs RAG RAG pipelines Agentic systems Prompt engineering Vibe coding Salesforce Atlassian Jira Atlassian Confluence Snowflake API design SaaS interoperability Skills AI Strategy Technical Leadership Cross-functional Collaboration Project Management Change Management Agile OKR Frameworks Communication Executive Storytelling Financial Modeling Technical Analysis Data Visualization Governance and Risk Management Responsible AI Training and Enablement Influencing Without Authority Platform Integration InfoSec Fundamentals Experience Level Senior Employment Type Full-time Business Casual Dress Code 401(k) Matching Professional Development Reimbursement Medical Insurance Dental Insurance Employee Assistance Program Discounts on Fitness and Travel Tuition/Professional Development Reimbursement #J-18808-Ljbffr Debtt Group