Resort Manager

Four Seasons Resort Palm Beach

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Here at Palm Beach Island's only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie's, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

Summary

• Owner: Fort Partners (also owners of Four Seasons Hotel & Private Residences at The Surf Club, Four Seasons Hotel & Private Residences Fort Lauderdale, Four Seasons Hotel & Private Residences Miami with other FS projects under development)
• Owner: Nadim Ashi, Fort Partners
• Opening Date: December 26, 1989, as Ocean Grand Resort – February 7, 1994, as Four Seasons Resort Palm Beach
• # of Rooms: 207 (162 Rooms + 45 Suites)
• Residential: N/A

Unique Hotel Elements: Last renovation : Completed $6M Event Space Renovation in 2022 and $75M+ Resort Renovation in 2018/2019. Celebrity Chef Partnership with Mauro Colagreco.

Owner Summary/View of Needs

• The ideal candidate must be an experienced Hotel Manager capable of leading a fluid, highly demanding environment with a spirit and zest for creating profitable, innovative and forward-thinking programs. An outward engaging leader who naturally builds strong relationships and guides a workplace culture with a focus on developing a diverse, inclusive, and belonging environment.
• A solid Food & Beverage background is preferred.
• Strong financial business acumen and relationship management are essential.
• A keen sense of style and sophistication is important (as ownership remains deeply involved in shaping the look and feel of the property).
• Experience in both city and resort settings is ideal to set the candidate up to success in Palm Beach where the property embodies an urban resort feel.
• Actively engage with local community leaders and influencers to re-establish the resort's presence in the market.
• Following a $70M extensive renovation completed in 2019, the resort had just repositioned itself in the marketplace, with great momentum, when the Global Pandemic hit, so the ability to embrace and reconnect with the local community and establish strong, lasting connections is critical for future success.
• In partnership with the General Manager and Operational Division Heads the Resort Manager works closely with three-Michelin-starred, World's Best Chef, Mauro Colagreco as part of Florie's Restaurant collaboration.
• This position reports directly to the General Manager and together, will work in close alignment with ownership.

Current Leadership Requirements

General

• An inspirational, talented and dynamic leader who understands and respects the unique position of the Palm Beach Resort in the market and broader Fort Partners hotel collection. (All four properties - Palm Beach, The Surf Club, Fort Lauderdale and Miami complement one another and holds a distinct place within the Florida landscape.) The ability to work collaboratively with counterparts and embrace a shared service model is critical.
• The ideal candidate is a high-performing Resort or Hotel Manager seeking a second Resort Manager assignment and progressing toward a future General Manager role. This opportunity offers the chance to lead a mature, high-performing resort while broadening leadership capabilities in preparation for a General Manager appointment. The successful candidate should demonstrate geographic mobility and an interest in pursuing their next developmental assignment within 2–3 years.
• Palm Beach is the ultimate success story when it comes to reinventing itself and staying relevant. A leader who can leverage on this legacy and drive the ongoing evolution of both product and is essential.
• Strong EQ – relationship management is key for all stakeholders (internal, external, ownership and Four Seasons brand)
• Proactive influential leader with a future-focused mindset who can drive the business forward strategically.

People

• The Resort Manager must lead the team in close collaboration with the Planning Committee team. An agile, dynamic, and confident leader with the ability to engage effectively with a high-performing PC team and leadership which includes seven senior and regional executives.
• Ability to authentically connect with employees across all levels.
• Patience and persistence to coach, mentor, and inspire a diverse team with a strong commitment to talent development and growth.
• A deep focus on the employee experience and running a resort with a mindset rooted in creating a consistently great place to work for everyone, at every level consistently.

Product

• Protect and uphold the legacy of the resort's accolades: including AAA Five Diamond status (25 Years), Forbes Five Star Resort (27 years) and Forbes Five Star Spa (9 years).
• Attention to detail, style and aesthetics of Resort is critical to ownership.
• Consistent delivery of exceptional service and innovative product offerings is critical, with equal emphasis placed on the ongoing maintenance and enhancement of the property.
• A creative and inventive leader who operates in a space where there is no box.

Profit

• Ability to drive a culture of profitability.
• Strong commitment to an ROI- driven mindset.
• The ability to react and adjust to a changing business environment and lead the team in ensuring efficient financial management of the business.