Membership Director

Company Description Cattlemen’s Club is a private membership club where legacy meets exclusivity, built on the foundation of one of Fort Worth’s most iconic institutions. The Club offers members an elevated experience that combines exceptional dining, curated events, and personalized hospitality. With a focus on timeless service and distinctive atmosphere, Cattlemen’s Club creates a refined yet welcoming environment for members and their guests. Team members join a culture that values tradition, high standards, and meaningful member relationships. Role Overview The Membership Director is responsible for the growth, engagement, and overall experience of the club’s membership base. This role combines strategic leadership, relationship building, and hands‑on member management to attract, retain, and cultivate a high-quality membership community. Acting as the primary liaison between the club and its members, this position ensures an exceptional, personalized experience while driving membership acquisition, retention, and revenue growth. Membership Growth & Acquisition Own and manage the full membership lifecycle: prospecting, onboarding, engagement, and Actively network, build relationships, and generate leads through outreach, events, and partnerships Review and manage membership applications, ensuring alignment with the club’s standards and culture Meet or exceed membership and revenue targets through strategic planning and outreach efforts Member Experience & Engagement Deliver a high-touch, personalized member experience with exceptional service standards Serve as the main point of contact for members, addressing needs, concerns, and feedback Develop initiatives, events, and programs that increase engagement and satisfaction Proactively identify and retain at-risk members to minimize churn and strengthen loyalty Community & Relationship Building Build and maintain relationships with high-value individuals, businesses, and community partners Act as a brand ambassador, representing the club in the local market Foster a strong, vibrant, and aligned membership community Leadership & Team Management Lead, coach, and develop membership/reception team members and collaborate across departments Provide clear goals, accountability, and ongoing feedback to ensure team success Work closely with operations, events, and leadership teams to deliver a seamless member experience Strategy, Operations & Performance Develop and execute membership strategies and action plans to drive growth Track and analyze key metrics such as acquisition, retention, engagement, and revenue Use data and member feedback to continuously improve programs and services Ensure smooth daily operations and uphold company standards and core values Core Skills & Qualifications 1–3+ years of leadership or membership/club management experience Strong networking, sales, and relationship-building abilities Excellent communication, organization, and problem-solving skills Proven ability to lead teams and manage multiple priorities in a fast-paced environment Comfortable working with CRM systems and managing member data Professional presence with confidence engaging high-level clientele #J-18808-Ljbffr