Healthcare Operations Manager

401(k) retirement plans with employer matching Generous PTO and Holiday Schedule Competitive Wages & Annual Merit Increase Duties and Responsibilities Directly supervise the front office supervisor. Analyze data reports and work with the Director of Operations (DOO) to develop strategies, execute, maintain, and update workflows and standard operating procedures, monitoring for sustainability of the changes and leading the assigned team through change management processes Manage inventory, equipment, and budget for each individual clinic site, including the cost of supplies (including vaccines and medications) and reduce the amount of waste and spoilage Ensure compliance with federal regulations (e.g., infectious disease, labor laws, HRSA regulations), and enforce policies and procedures in alignment with these regulations Monitor and track productivity and the effectiveness of clinic processes by identifying and using key performance indicators, individual staff productivity goals, error logs and grievances/incidents to develop improvement plans, ensuring that supporting technology systems are used appropriately and fully utilized Liaison in cases of emergency Lead the site through audits (internal and external) and ensure that compliance with those audits is maintained. This includes chart audit adherence Monitor the site productivity for visits completed and ensure that adherence to patient care is balanced with management of the schedules Ensure that daily huddles between clinical and admin teams take place and undertake continuous rounds of all departments to ensure ongoing operational readiness Ensure that each clinic site is well maintained, and appropriate signage is always placed, including up-to-date licensing and compliance requirements Submit reports monthly (or on an as-needed basis) and attend weekly 1:1s on progress and status of departments workload/barriers/needs to the Director of Operations Support the incident management process and de-escalation of patient/team situations to ensure a safe working environment and patient experience, with prompt attention to escalated situations Other duties as assigned, including flexibility to cover and support other sites, as needed Position Requirements Bachelor’s degree preferably in healthcare administration, public health, or nursing with five years of leadership experience directly leading a complex multi-site, medical group environment or equivalent experience Minimum five years of healthcare admin experience required Experience managing project planning and budgeting preferred Knowledge of Lean & Six Sigma and/or change management processes preferred Basic knowledge of medications and clinical information preferred Proven record of managing change and leading a team to successful results/performance based on organizationally aligned strategic goals Demonstrated ability to provide coaching and development of subordinates to achieve individual and organizational excellence Ability to work well in a high-paced environment with innovative and proactive approaches #J-18808-Ljbffr