Patient Care Representative - Michigan Spine and Brain Surgeons - Full Time(40Hrs)/Days -Southfield

Patient Care Representative

The Patient Care Representative works in a customer service capacity, providing administrative and clerical support to patients, physicians, and staff within a fast-paced medical office environment. This role serves as an important liaison between patients and providers, helping ensure smooth office operations and an outstanding patient experience.

Responsibilities include greeting patients and visitors in a professional and welcoming manner, checking patients in and out while obtaining required documentation, verifying and accurately entering demographic and insurance information, scheduling, confirming, and coordinating patient appointments, obtaining insurance authorizations and precertifications for imaging and services, completing medical record release requests, recording, routing, and returning messages for physicians and clinical staff, entering, reviewing, and submitting charges for procedures and services daily, collecting co-payments and reconciling daily reports and deposits for accuracy, maintaining patient records within electronic health record (EHR) systems, providing general administrative and clerical support to assigned departments, and traveling to additional office locations as needed for coverage and support.

Education/Experience Required: High School Diploma or equivalent, strong customer service and communication skills, basic computer proficiency and data entry skills, ability to multitask in a fast-paced environment, professional demeanor with excellent attendance and reliability.

Preferred: Previous medical office or healthcare experience, prior experience scheduling appointments and obtaining authorizations, familiarity with electronic health records (EHR) systems, experience with eClinicalWorks preferred, familiarity with Windows operating system, typing proficiency of 70+ WPM preferred, friendly, professional, and outgoing phone etiquette, strong interpersonal skills with the ability to communicate clearly and concisely.