Janitorial Manager - Baton Rouge

Overview

For 65 years, ServiceMaster Clean has been committed to more than just delivering exceptional cleaning services - we've been dedicated to empowering people to achieve success. By providing the tools, training, and support you need to grow, we help increase your productivity, boost your earnings, and strengthen your dignity, self-respect, and sense of worth.

Job Skills / Requirements

ServiceMaster is now hiring Janitorial Managers with strong organizational, leadership, and communication skills.

Position Objective

Manage ServiceMaster's housekeeping and floor maintenance programs across assigned accounts to consistently exceed customer expectations while promoting employee development and satisfaction.

Key Responsibilities
Supervision
• Hire, train, and onboard employees according to company standards
• Ensure team members understand company policies, security procedures, and safe chemical usage
• Verify daily production is completed according to schedules and quality standards
• Provide ongoing coaching and employee support
• Demonstrate effective two-way communication
• Promote teamwork and ServiceMaster culture

Customer Service
• Show genuine care for customers and service quality
• Resolve customer requests and complaints within 24 hours
• Ensure proper handling and maintenance of equipment, supplies, and vehicles

Administration
• Submit accurate and timely payroll information
• Maintain confidential and accurate employee and customer records
• Follow company policies and support continuous improvement

Standards of Performance
• Employee orientation completed within the first month of hire
• Daily inspections meet at least a 70% quality target
• Weekly audits meet at least a 75% quality target
• Audit results reviewed with crews within one week
• Supplies and equipment maintained at acceptable levels in 80% of accounts
• Manager and crew maintain professional uniform and grooming standards
• Customer complaints reported by 9:00 a.m. the next business day
• Active logbooks maintained at each account
• Business-hour pages responded to within 30 minutes
• Participation in at least 80% of accountability meetings
• Completion of 8 hours of annual training
• Manage all customer interactions and relationships
• Schedule floor care and project work
• Confirm employee attendance and staffing coverage
• Manage labor budgets and approve timecards
• Identify add-on sales opportunities
• Support inventory, supply, and paper product operations
• Recognize employee milestones and achievements

Additional Information / Benefits


Minimum Age 18+ years old EEO/M/F/D/VDrug Free Workplace

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays

This job reports to the Operations Manager

This is a Full-Time position 1st Shift , 2nd Shift , 3rd Shift , Weekends .


Relocation is not required