Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Training & development
• Competitive salary

Customer Relations Team Member
Ahn Nguyen State Farm is seeking a friendly, motivated, and customer-focused Customer Relations Team Member to join our team. In this role, you’ll help customers protect what matters most while providing exceptional service and building lasting relationships.

Responsibilities

• Welcome customers and provide professional, friendly assistance in person, by phone, and online.

• Build strong relationships with current and prospective customers.

• Identify customer needs and recommend appropriate insurance products and services.

• Answer questions about policies, billing, coverage, and account changes.

• Follow up with customers regarding quotes, renewals, policy updates, and service needs.

• Schedule appointments and support the agency team with daily administrative tasks.

• Maintain accurate customer records and follow agency procedures.

• Help create a positive, team-oriented office environment.\

Qualifications

• Excellent communication and interpersonal skills.

• Strong customer service and problem-solving abilities.

• Professional, positive, and dependable attitude.

• Ability to multitask and stay organized in a fast-paced environment.

• Comfortable using computers and learning agency software.

• Previous customer service, sales, insurance, or office experience is a plus.

• Property and Casualty or Life and Health insurance licensing is preferred, or willingness to obtain required licenses.

What We Offer

• Competitive compensation.

• Paid training and professional development.

• Opportunities for advancement.

• Supportive team environment.

• The opportunity to make a meaningful difference in customers’ lives.

If you enjoy helping people, communicating clearly, and being part of a growing team, we’d love to hear from you.