Bilingual Customer Service Representative
$20 per hourKelly
Bilingual Customer Service Representative
Location: Pasadena, CA (In-Office) Monday-Friday 8am-5pm
Pay Rate: $20.00 per hour
Commitment: 6-month assignment
Job Summary
We are currently seeking two compassionate and reliable Bilingual Customer Service Representatives to join our team in Pasadena. This is an in-office, call center–based role supporting high-needs In-Home Supportive Services (IHSS) recipients, including seniors and individuals with disabilities. Many calls involve urgent or emergency situations requiring immediate assistance and problem-solving.
Key Responsibilities
- Answer inbound calls from IHSS recipients requiring urgent back-up homecare support when their assigned provider is unavailable.
- Assist seniors and individuals with disabilities in locating replacement homecare workers.
- Provide guidance and support to recipients navigating county and state assistance programs, including IHSS and Medi-Cal.
- Connect callers with appropriate community resources based on their needs.
- Accurately document calls, actions taken, and follow-ups in internal systems.
- Communicate clearly and compassionately with individuals experiencing high-stress situations.
Qualifications
- Bilingual in Spanish and English (required).
- Prior call center or high-volume phone experience preferred.
- Strong communication, problem-solving, and organizational skills.
- Ability to remain calm, professional, and empathetic in urgent or emergency situations.
- Reliable and able to commit to a minimum of 6 months.
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Vacancy posted 3 days ago
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