Crew Member

Job Description

Job Description

Principal Responsibilities and Key Activities:  

· Holds the Guest as their most important priority at all times 

· Handles high-pressure situations calmly 

· Is able to resolve customer concerns utilizing LAST with respect and a sense of urgency 

· Understands all hospitality standards and holds self-accountable for them 

· Must complete all required training on Dunkin University 

· Contributes to inside and outside cleanliness standards 

· Acknowledges all Guests and is highly responsive to needs and special requests 

· Communicates Guest feedback to restaurant management 

· Educates Guests on product line and added value available to them 

· Adheres to all uniform and grooming standards 

· Communicates in English and seeks assistance to improve communication skills 

· Actively participates in meeting all cleanliness, safety and sanitation standards 

Works with other Team Members: 

· Treats people fairly and with respect 

· Assists in training and coaching of new Crew Members 

· Recognizes other team members for team contributions 

· Actively learns and takes on new assignments and responsibilities 

· Is accountable for their behavior and performance 

· Shows up for work as scheduled and is ready to work on time 

· Stays focused on the Guest and accomplishes all work assignments with excellence 

· Responds positively to coaching and direction given 

· Capable of counting money and making change 

· Able to operate restaurant equipment (minimum age requirements may apply) 

· Guest Focus – anticipate and understand guests needs and exceed their expectations. 

Qualifications: 

· Must be able to fluently speak/read English 

· Capable of counting money and making change 

· Must also be able to lift 30 lbs 

· Able to operate restaurant equipment (minimum age requirements may apply) 

· Guest Focus – anticipate and understand guests needs and exceed their expectations 

Benefits Include: 

· Weekly Pay 

· Sick Time Off 

· Employee Meals  

· Medical Insurance with company contribution (full-time employees)