Customer Service Representative

Job Description

Job Description

Customer Service Representative

Location: Fargo, ND

Schedule: Full-Time | Office-Based

We are seeking a Customer Service Representative to join a small, team-oriented call center environment. This role involves handling inbound customer calls, coordinating services, and providing support to clients in the Fargo/Moorhead area. The ideal candidate is calm under pressure, detail-oriented, and enjoys helping customers through challenging situations.

• Answer inbound customer calls (20–40 calls/day on average)
• Assist customers in scheduling services within a 50-mile radius of Fargo/Moorhead
• Provide support to customers in stressful or urgent situations, ensuring a calm and positive experience
• Accurately enter customer information into internal systems
• Coordinate with service technicians regarding schedules and job assignments
• Maintain organized and up-to-date records of customer interactions

Required:

• 2+ years of customer service experience
• Strong computer skills and proficiency with Microsoft Office
• Excellent communication skills and ability to de-escalate customer situations

Preferred:

• Prior call center or high-volume customer support experience

• Customer Service & Customer Support
• Inbound Call Handling
• Administrative Support & Data Entry
• Strong communication and problem-solving abilities
• Attention to detail and multitasking

• Small call center team (approximately 4 employees)
• Office-based role with a collaborative, team-oriented culture
• Fast-paced environment with fluctuating call volume based on weather conditions

Job Type & Location

This is a Contract to Hire position based out of Fargo, ND.

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Fargo,ND.

This position is anticipated to close on Jul 2, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.