Technical Program Manager - Front-End Experiences

Technical Program Manager, Front-End Experiences


Overview

• We are seeking an entrepreneurial and passionate Technical Program Manager, Front-End Experiences to elevate our digital customer experience. This role will drive initiatives across multiple domains-including marketing, financial products, and digital services-by delivering high-performance, scalable, and personalized front-end experiences powered by a headless CMS architecture.
• The ideal candidate excels in fast-paced environments, is both process- and data-driven, and has a strong track record of leading cross-functional programs. This individual will play a key role in aligning technical and business teams to deliver seamless, secure, and engaging client-facing digital experiences.

Key Responsibilities

Program Leadership for Web Experience Delivery

• Lead end-to-end delivery of front-end experience initiatives across CMS, design systems, and Next.js applications
• Translate business and content requirements into technical programs with clear milestones and measurable outcomes
• Coordinate across engineering, design, content strategy, SEO, and marketing teams
• Manage dependencies across CMS schema changes, APIs, front-end components, and deployment workflows
• Identify and mitigate risks related to content migrations, API changes, caching strategies, and releases

Technical Partnership (Next.js + Headless CMS)

• Participate in architectural decisions, including SSR, SSG, ISR, routing, caching, and performance optimization
• Understand CMS content models, API patterns (REST, GROQ, GraphQL), and integration best practices
• Partner with engineering leadership to align solutions with long-term platform strategy
• Use analytics, Core Web Vitals, A/B testing, and telemetry to guide prioritization and measure success
• Advocate for best practices in accessibility, SEO, and performance

Communication & Stakeholder Alignment

• Produce clear program artifacts (briefs, status updates, migration plans, decision logs)
• Translate requirements into structured delivery plans, epics, and Jira tickets
• Simplify complex technical concepts for non-technical stakeholders
• Align cross-functional teams on timelines, expectations, and quality standards
• Facilitate decision-making across content workflows, release processes, and dependencies

Operational Excellence for Web Platforms

• Lead postmortems for production issues and drive corrective actions
• Improve workflows for content publishing, preview environments, QA, and releases
• Champion performance, reliability, and accessibility standards
• Promote consistency in design systems, component libraries, and CMS governance

Required Qualifications

• Proven experience leading technical programs for web applications or digital platforms
• Strong understanding of modern front-end frameworks (e.g., Next.js, React)
• Familiarity with headless CMS platforms (e.g., Contentful, Sanity, Strapi) and content modeling
• Knowledge of rendering strategies, APIs, caching, and performance optimization
• Demonstrated ability to align cross-functional teams (engineering, design, content)
• Excellent communication skills with the ability to simplify technical concepts
• Ability to operate effectively in ambiguous, evolving environments

Preferred Qualifications

• Background in software engineering, front-end development, or web architecture
• Experience with GROQ, GraphQL, REST APIs, CDN caching, and edge rendering
• Familiarity with design systems, component libraries, and accessibility standards
• Experience supporting SEO-driven or high-traffic web platforms
• Track record of improving CMS workflows and governance

Experience & Education

• Bachelor's degree in Computer Science or a related field
• 8-10 years of Technical Program Management experience
• Strong understanding of the Software Development Life Cycle (SDLC)

Key Competencies

• Self-starter with strong analytical and problem-solving skills
• Detail-oriented with a passion for improving systems and processes
• Comfortable in fast-moving, collaborative environments
• Strong leadership and influencing skills across all organizational levels
• Experience working with agile product teams
• Excellent presentation, communication, and interpersonal abilities
• Focus on delivering consistent, high-quality digital experiences

Compensation & Benefits

Pay rate range: $50.00/hr - $65.00/hr.


This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


Apex uses a virtual recruiter as part of the application process. Click here for more details.


If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io.


Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.