Assistant Property Manager II - Aries at Bitterlake

Assistant Property Manager II

Through the development, ownership, and operations of affordable housing properties, Bellwether Housing has been a trailblazer in transforming the lives of lower-income individuals and families in our region. As the largest non-profit housing provider in the Pacific Northwest, Bellwether is a leader in state and local housing policy issues, an innovator in financing and housing development strategies, and a trusted partner to a diverse array of organizations in our community, while providing resident and real estate development services to other mission-driven non-profits around Western Washington.

The Assistant Property Manager II is responsible for assisting the property manager in the overall operations of both properties, including resident satisfaction, retention, and full resident lifecycle activities. In this role, you'll contribute to an environment that inspires a high level of service for residents, increasing access to opportunities and resources that support resident stability.

The Aries at Bitter Lake Apartments are located in our North Seattle Portfolio. The building comprises 200 units and is financed with Low Income Housing Tax Credits.

On-site, Tuesday-Saturday, 8:30 am - 5:00 pm. The final schedule will be determined by the supervisor.

Leasing

• Conduct regular market studies and recommend marketing activities to increase occupancy.
• Utilize Knock for prospect management, meeting internal benchmarks for engagement.
• Answer inquiry calls, pre-screen for eligibility, and determine which units applicants qualify for.
• Keep calendars up to date for prospect tours; schedule and conduct application intake appointments for prospects.
• Assist with all aspects of processing applications, including but not limited to employment and asset verifications, case management collaboration, subsidy inspections, etc.
• Communicate and coordinate applicants' move-in dates, times, and costs. Prepare and complete move-in lease documents, collect move-in payments, and establish resident accounts in property management software. Set up SCL accounts and ensure welcome bags are in the unit.
• Initiate contact with external referral agencies regarding vacancies, assist with the client application process, and communicate residency issues with current clients.
• Audit all new and current lease agreements and resident files for accuracy.

Recertifications

• Coordinate and facilitate the annual recertification process, including attending regular meetings with compliance specialists on the status.
• Issue monthly notices (120, 90, 60, 30); issue legal notice at the 60-day mark for non-compliant residents.

Resident Relations

• Receive and enter work orders; assist PM in ensuring work orders are completed in a timely manner and that residents are kept informed of the status.
• Assist residents with SHA paperwork, reviewing it for accuracy before submitting it to SHA on their behalf.
• Assist with generating and posting notices to residents for inspections/work to occur in the unit.
• Assist with annual housekeeping and funder inspections.

Office/Property Manager Support

• Keep all resident contact information up to date in Yardi (contact details, parking information, etc.).
• Filing and tenant file maintenance.
• When the Property Manager is out for 3 or more days, assist with posting rents in Yardi and with the Regional Manager in issuing legal notices.
• Perform all aspects of responding to Pest Control issues.

Building Relationships

• Actively participate and champion the 'One Team' at the site centered on Bellwether's values of accountability, belonging, and collaboration.
• Seek out and maintain strong collaborative relationships with internal and external stakeholders and ensure site teams do the same.
• Create a sense of community among residents by coordinating and engaging in regular events.
• Champion and cultivate an inclusive work environment.

Minimum Requirements

• One year of prior work experience in apartment management or a high-volume customer service role.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Excellent written and verbal communication skills. Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to exercise discretion and confidentiality.
• Experience applying fair housing laws and local landlord/tenant laws.
• Exceptional customer service aptitude includes problem-solving skills and the ability to respond quickly and tactfully to both internal and external customer requests.
• Highly organized and strong attention to detail, capable of taking personal initiative in a project as needed, making sure all work is completed and of high quality.
• Great interpersonal skills to apply in diverse working situations with a variety of coworkers.
• Proven ability to work independently and as part of a team.
• You thrive in inclusive environments and have a passion for connecting with individuals who share a wide range of experiences. At your core, you are committed to and value equity, inclusion, and respect.

Desired Qualifications

• Previous affordable housing compliance experience demonstrates knowledge of initial and annual certification processes, including reviewing and interpreting background screening reports and calculating household income.
• Experience using Knock or a similar CREM.
• Experience with security and safety, monitoring activity, responding to/reporting safety concerns, conducting investigations, and cooperating with local law enforcement, or equivalent training/education.
• Experience working with Yardi property management software or equivalent.
• Experience in fair housing and local landlord/tenant law.
• Completion of WSHFC Fundamentals and Advanced training workshops.
• Experience with Seattle Housing Authority Section 8 Project and Tenant-Based programs.
• Demonstrated ability to build effective partnerships with community constituencies and social service agencies.
• Experience working with social service programs for diverse populations and making referrals as appropriate.
• High school diploma or GED (equivalent education and experience may be substituted for the state requirements).

Bellwether Housing is your platform for growth, empowerment, and purpose. When you join our team, you will receive:

• Competitive compensation accompanied by a generous benefits package.
• Medical, dental, and vision insurance.
• A 403(b)-retirement plan with an employer match, guiding you towards a prosperous future.
• Fuel for your personal and professional development with up to $1,500 in employer-paid continuing education per year.
• An ORCA Transit Pass to navigate the city with ease.
• Up to 24 paid days off in your first year, prorated personal days renewed annually, and 8 paid office closure days.
• The chance to be part of a transformative mission, leaving a mark on the lives of those we serve in our communities.

At Bellwether Housing, you will elevate your career in a role that's as rewarding as it is impactful, where you'll be part of a movement that is helping shape the future of affordable housing in the Greater Puget Sound Area and where diversity, equity, inclusion, and belonging are the pillars of our success.

Bellwether Housing embraces a workplace that is diverse, equitable, and inclusive, and is dedicated to building a team that is made up of a variety of backgrounds, perspectives, experiences, and skills that reflect the populations we serve. We are committed to being an anti-racist organization, while acknowledging we have a long way to go. You can learn more about our DEI work on our website.

Bellwether Housing is an equal opportunity employer. We will not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We support the Americans with Disabilities Act (ADA) to reasonably accommodate all qualified applicants [and employees] by providing reasonable accommodations to people with disabilities. To request Reasonable Accommodation for the application or interview process, please contact View email address on click.appcast.io.

Note: This role requires successful completion of a background check in accordance with Seattle's Fair Chance Employment Ordinance.