Customer Experience Analyst

Joining a close-knit team, the full-time Customer Experience Analyst, Compliance will provide front-line customer service support by handling inquiries related to insurance regulatory compliance, training junior team members, and collaborating with colleagues in a hybrid work environment based in Vincennes, IN. Key responsibilities Receive and manage customer inquiries through various channels, providing exceptional service and resolving issues Lead conference calls and meetings with customers, de-escalating situations and ensuring a positive experience Assist in training new team members and act as a resource for junior staff while improving processes to enhance client support Required qualifications High School diploma or equivalent 2-4 years of customer service experience Proficiency in MS Office, particularly Excel Prior experience in the insurance industry is preferred Strong technological proficiency and a customer-centric mindset