Medical Assistant Lead (US)

Medical Assistant Lead

The Medical Assistant Lead provides clinical and administrative leadership to non-physician clinical staff within a CareMore Health care center. This role ensures compliance with established workflows, policies, and procedures while supporting efficient daily operations and high-quality patient care. The Medical Assistant Lead serves as a working lead, balancing oversight responsibilities with direct patient care and operational support. This role partners closely with practice leadership to ensure seamless front and back office coordination, optimal patient flow, and adherence to clinical and administrative standards.

Primary Responsibilities

• Provide day-to-day leadership and guidance to Medical Assistants and non-physician clinical staff.
• Support both front and back office operations to ensure efficient workflow and patient throughput.
• Oversee patient check-in preparation by ensuring charts are prepared, medical records are accurate and current, and required documentation is complete.
• Interview patients, measure vital signs, and record visit information accurately.
• Explain procedures, perform treatments within scope of practice, and administer prescribed medications as authorized.
• Ensure scheduling accuracy, confirm patient appointments, and support follow-up visit coordination.
• Collect co-payments and ensure appropriate documentation and paperwork completion.
• Reconcile co-payments daily in accordance with financial procedures.
• Monitor compliance with clinical workflows, documentation standards, and operational policies.
• Participate in the hiring process, onboarding, and training of new associates.
• Provide ongoing coaching and support to team members to promote performance, engagement, and accountability.
• Conduct and/or support monthly staff meetings to reinforce policies, updates, and best practices.
• Escalate operational or compliance concerns to practice leadership as appropriate.

Key Competencies

• Clinical Excellence & Patient Care
• Service Orientation
• Attention to Detail
• Communication & Interpersonal Skills
• Workflow & Operational Support
• Professionalism & Confidentiality

Minimum Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of related experience in a physician office or healthcare setting.
• Current and valid Medical Assistant certificate / certification from an accredited training program required.
• Bilingual (English/Spanish) skills may be required depending on location or patient population.
• Active Basic Life Support (BLS) certification may be required.
• Satisfactory completion of a Tuberculosis test is required.

Compensation Range:

$24.20 to $36.30

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.