Systems Support Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Systems Support Specialist Regular Part-Time Other Bellevue, WA, US Salary Range: $20.51 To $27.75 Hourly Part-Time opportunity. Applicant must be currently enrolled in Information Technology related program at a college or university and willing to commit to one year of service. Summary The Systems Support Specialist’s role is to provide Tier One support to the organization and ensure the stability, integrity, and efficient operation of IT systems supporting core functions. Applies communication and problem-solving skills to identify, communicate, and resolve systems issues to maximize the organization’s investments. Essential Duties and Responsibilities Customer Service: Provides basic end-user training on systems and software Develop a working knowledge of the organization and the company’s key functional processes and resources. Systems Support: Recommends the purchase of desktop hardware, software, and accessories Inspects, installs, upgrades, configures, and tests new and existing hardware and software systems Performs equipment installations and relocations Implements the electronic storage policy, including recorded voice logs, system backup tapes, and offsite storage Ensures that process documentation exists for all routine and troubleshooting duties Troubleshooting & Ticket Resolution: Ensures timely assessment, resolution, documentation, and communications with end users of issues in the support tracking system Troubleshoots, repairs, and works with equipment and software manufacturers to resolve problems on systems including, but not limited to: workstations, computer networks, printers, telephone equipment, videoconferencing systems, data feeds and application software Maintains electronic trouble ticket log Team Duties: Assists other IT staff, as required, with general system support throughout the organization Be available to perform on-call duty, as needed Assists in departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education Compensation Competitive base salary ranges based on role, level, and location: $20.51-27.75/Hour. Education and/or Experience Must be currently enrolled in Information Technology related program at a college or university. Associate’s degree in a related area is desired, combined with 1-2 years of experience in the field or in a related area, or equivalent combination of education and experience. Certificates, Licenses, Registrations Appropriate Microsoft certification highly desired. #J-18808-Ljbffr The Energy Authority Inc