Technology Assistant

Purpose or role of this position at Morehouse Under general supervision of ITS management, the student employee will perform a variety of duties as necessary to support faculty, staff, and students with their use of technology and software on campus. Duties and Responsibilities Provide quality customer support to all users of campus technology Support customers over the phone and/or face-to-face Communicate technical information to non-technical customers, verbally and in writing Troubleshoot and provide solutions for a wide range of computing issues and end user issues, for both campus-owned and customer-owned systems Install desktop computers, software, peripherals, printers, and other technology solutions Troubleshoot and resolve basic network and telecommunication issues Some lifting and moving of computer and network equipment Perform other duties as assigned Position Description Position Description Work-Study Office Location On Campus Position Accessibility In the office Position Availability Fall, Spring, Summer Select the days that are available for students to work and put the hours that are available for students to work (examples 9am-5pm, 9am-12pm & 4pm-6pm) General Qualifications Excellent verbal and written communication, customer service, and troubleshooting skills (customer service and/or tech support experience preferred) Self-motivated fast learner and self-starter willing to research problems and work independently Time management and organization skills Be able to lift up to 35 pounds Be able to pay attention to detail Be in good academic standing Enrolled in at least 6 credit hours Be able to work 10-20 hours per week Specific Qualifications Basic technical knowledge of Windows and Mac operating systems and applications Basic knowledge of Microsoft Office, particularly Outlook configuration Basic hardware knowledge for personal computers and printers Ability to setup, instruct and troubleshoot Zoom conferencing Ability to review and implement solutions from documentation, user guides and knowledge base articles Experience working with Audio/Visual equipment is a plus Knowledge of networking concepts and/or VOIP phone systems is a plus Enrollment in Computer Science or Software Engineering majors are a plus Position Classification & Hourly Pay Rate Required fields are indicated with an asterisk (*). Required Documents Resume Optional Documents Copy of Official Drivers License Copy of Official State ID Copy of Official Passport/Visa Card front and back of card Social Security Card Cover Letter #J-18808-Ljbffr Morehouse College