Medical Assistant - Behavioral Health

Medical Assistant

West Cecil Health Center (WCHC) is seeking a dedicated Medical Assistant for our Behavioral Health department, to join our team. Based primarily in Conowingo, travel to Elkton or Havre de Grace may be required. Bilingual is a plus.

WCHC is a thriving nonprofit, community health organization that provides comprehensive and collaborative patient centered healthcare services.

WHY SHOULD YOU APPLY?

• Growth and Advancement Opportunities
• Company Sponsored Events
• Employee Engagement Committees
• WCHC offers a comprehensive benefit package including:

1. Medical, Dental, and Vision insurance
2. Health Reimbursement Arrangement
3. Employer paid Life and AD&D and Disability insurance
4. 401K with employer match
5. Generous Paid Time Off and Volunteer time
6. Paid Holidays
7. Education reimbursement

Position Summary:

Medical Assistants collaborate with healthcare providers to deliver exceptional patient care in Behavioral Health. Key duties involve supporting providers, preparing patients for exams, conducting essential medical procedures, and facilitating efficient clinic operations.

Key Responsibilities:

• Patient Care & Support:
• Warmly greet and prepare patients for appointments, ensuring a comfortable environment.
• Educate and support patients regarding their care and treatment options.
• Information Management & Administration:
• Accurately obtain and document patient medical history, vital signs, and chief complaints.
• Manage patient records, schedule appointments, and maintain the confidentiality and security of medical information.
• Handle patient inquiries, answer phone calls, and ensure accurate documentation for administrative tasks.
• Responds to telephone inquiries in an efficient and timely manner
• Coordinate referrals, laboratory tests, and other diagnostic procedures to ensure seamless patient care.
• Clinical Assistance:
• Assist healthcare professionals during examinations, procedures, and treatments.
• Under supervision, perform basic medical procedures, including administering injections, collecting specimens, and conducting routine tests.
• Processes refill requests following the standing order protocol.
• Assist with patient transport and moving medical equipment as needed.
• Equipment & Supply Management:
• Prepare and maintain examination rooms and equipment to ensure cleanliness and proper functioning.
• Manage medical supply inventory and perform preventative maintenance on medical equipment.
• Compliance & Team Collaboration:
• Adhere to infection control protocols, safety regulations, HIPAA, HITECH, and quality assurance standards.
• Collaborate with the healthcare team to ensure efficient clinic operations, high-quality patient care, and a positive patient experience.
• Professional Growth:
• Engage in continuous learning and professional development to stay updated with industry trends, new procedures, and advancements in medical technology.
• Additional Duties:
• Bilingual employees: Provide communication and translation assistance to patients within the scope of the role.
• Perform other assigned duties as needed.

Qualifications & Experience

We are seeking a highly motivated and skilled individual who aligns with the mission of West Cecil Health Center. The ideal candidate will demonstrate proficiency in the following areas:

Essential Skills:

• Strong commitment to the mission of West Cecil Health Center.
• Exceptional organizational skills with the ability to multitask, prioritize, and manage workload effectively under pressure.
• Excellent guest relations skills, fostering a positive and supportive environment.
• Proficiency in both oral and written communication.
• Ability to complete tasks efficiently and independently, maintaining sustained focus and concentration for detailed work.
• Experience working in a multicultural environment.
• Proficient clerical skills (acquired through experience or education).

Required Education and Experience:

• High school diploma or equivalent; completion of an accredited Medical Assistant or CNA program is preferred.
• Current CPR certification is required.
• Certified Medical Assistant or Certified Nursing Assistant certification is preferred.
• Previous experience as a Medical Assistant in a primary care, behavioral health, or ambulatory care setting is preferred.
• Proficient knowledge of medical terminology, anatomy, and basic clinical procedures.
• Strong communication and interpersonal skills, with the ability to build rapport with patients, colleagues, and healthcare providers.
• Proficiency with computer systems and medical software; familiarity with electronic health records (EHR) and Microsoft Products is advantageous.
• A positive attitude and dedication to providing excellent patient care.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Supervisory Responsibility

This position has no supervisory responsibilities.

Position Type and Expected Hours of Work

This may be a full time position. Days and hours of work will be scheduled in accordance with operational needs.

Physical & Environmental Requirements

To successfully perform this role, the Medical Assistant and CNA must possess the following abilities:

• Sufficient capability to fulfill job responsibilities.
• Standing, walking, sitting: Ability to stand, walk, and/or sit at a desk/workstation for prolonged periods (typically 8-12 hours per shift).
• Lifting, carrying, pushing, pulling: Ability to lift, carry, push or pull up to 20 pounds: (examples: medical equipment, supplies, patient files).
• Reaching: Capacity to reach (choose overhead and/or at or below shoulder level)
• Keyboarding: Entering text or data into a computer or other machine by means of a traditional keyboard.
• Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with the hand(s). It is often present when lifting involves the hands. Note: Fingers are involved only to the extent that they are an extension of the hand to hold or operate a tool such as tin snips or scissors.
• Fine Manipulation: Touching, picking, pinching, or otherwise working primarily with fingers to execute tasks such as answering phones, typing, transporting, and filing charts.
• Foot or Leg Controls: Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals, buttons, levers, and cranks.
• Driving: Ability to drive an automobile.
• Stooping, Crouching, Kneeling Speaking: Ability to express or exchange ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms). Including in-person speech, over the telephone, and/or using equipment
• Visual Acuity: sufficient to clearly see and distinguish small objects, including while using a computer, as well as to recognize individuals and features at a distance

Location & Travel

This position is primarily located in Conowingo. Regular local travel between sites may be warranted.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WCHC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, religion, sex, sexual orientation, pregnancy, marital status, credit history, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other characteristic protected by law.