Medical Assistant - Logan Health Concierge Medicine

Certified or Registered Medical Assistant – Concierge Medicine

Location: Logan Health Concierge Medicine

Schedule: Full-Time | Day Shift

At Logan Health, our Concierge Medicine team is dedicated to providing a highly personalized healthcare experience focused on accessibility, relationship-based care, and exceptional service. We are seeking a Certified or Registered Medical Assistant to support patient care, care coordination, membership services, and administrative operations within the Concierge Medicine program. This role plays an integral part in delivering an exceptional patient experience through personalized service, proactive communication, and coordination of healthcare services across the Logan Health system.

Key Responsibilities

• Prepare patients for examinations and treatments according to clinic protocols.
• Obtain and document patient histories, vital signs, and clinical information in the electronic medical record.
• Collect laboratory specimens and perform approved clinical tasks within scope of practice and validated competencies.
• Prepare examination rooms, equipment, and supplies for patient visits and procedures.
• Assist providers during examinations and minor procedures.
• Perform approved clinical procedures including dressing changes, splint application, cast care, and suture or staple removal.
• Serve as a primary point of contact for Concierge Medicine members, providing exceptional customer service and personalized support.
• Coordinate appointments, referrals, diagnostic testing, specialty services, and follow-up care throughout the Logan Health system.
• Support membership enrollment, onboarding, retention, and ongoing client engagement activities.
• Assist with concierge-specific billing, membership documentation, and program administration.
• Facilitate communication between patients, providers, specialists, and Logan Health departments to ensure a seamless care experience.
• Respond to incoming patient calls and portal messages, gathering information for appropriate clinical follow-up.
• Clean, disinfect, and maintain equipment according to departmental policies and infection prevention standards.
• Participate in department meetings, education, quality improvement initiatives, and other departmental activities.
• Maintain accurate and timely patient documentation.
• Perform approved scribe duties when trained and competency validated.

What We're Looking For

Required Qualifications

• Graduate of a CAAHEP or ABHES accredited Medical Assistant program.
• Completion of a Medical Assistant program accredited by a regional or national accrediting organization recognized by the U.S. Department of Education, including a minimum of 720 clock hours and a 160-hour externship.
• Certified Medical Assistant (CMA) – AAMA
• Registered Medical Assistant (RMA) – AMT
• Clinical Certified Medical Assistant (CCMA) – NHA
• National Certified Medical Assistant (NCMA) – NCCT
• Clinical Medical Assistant Certification (CMAC) – AMCA

Preferred Qualifications

• One (1) year of experience in a medical practice, ambulatory clinic, concierge medicine, or customer service-focused healthcare setting.
• Current Healthcare Provider CPR certification or ability to obtain prior to completion of orientation.
• Medical office experience and medical terminology training.
• Knowledge of anatomy, physiology, pharmacology, laboratory values, and medical terminology.
• Understanding of HIPAA requirements, infection prevention practices, patient rights, and clinical safety standards.
• Strong interpersonal, organizational, customer service, and critical thinking skills.
• Ability to build trusted relationships with patients while delivering a high-touch, personalized healthcare experience.

Why Join Logan Health

Concierge Medicine offers a unique opportunity to build meaningful relationships with patients while providing personalized support and care coordination. As a member of this team, you will help create an exceptional healthcare experience by connecting patients with services, supporting continuity of care, and serving as a trusted resource throughout their healthcare journey.

Benefits

• Medical, Dental, and Vision Insurance
• Generous Paid Time Off and Illness Bank
• Paid Holidays
• 401(k) Retirement Plan with Employer Match
• Tuition Reimbursement and Career Development Opportunities
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Discounts and Perks

Join Our Team

If you are passionate about patient care, relationship-based service, and helping patients navigate their healthcare experience, we encourage you to apply and become part of the Logan Health Concierge Medicine team.

Shift:

Day Shift - 8 Hours (United States of America)

Schedule:

Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.