RV Service Advisor

Job Description Job Description RV Service Advisor We need an RV Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now. Job Responsibilities * Greet service department customers promptly and courteously—attitude is everything! * Listen to customers and clearly translate repair needs to techs * Upsell additional services using low-pressure, high-integrity methods * Provide accurate repair/maintenance estimates * Adhere to policies on vehicle care and operation * Follow up on each repair and keep customers informed of progress * Sell and manage extended warranties * Inspect repair quality and ensure all work is complete * Notify customers when vehicles are ready for pickup * Review and explain repairs and associated costs with customers * Handle minor customer concerns and complaints * Keep the Service Manager informed of all problems and potential problems * Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Benefits: * Health Insurance * Dental Insurance * 401k Retirement Plan * 401k Employer Match up to 3.5% * Paid Time Off Work Location: In person About us: Beaver Coach Sales & Service has proudly served RV enthusiasts and the industry for the last ten years. We could not have done it without our dedicated employees. Whether our experienced service department, stellar sales associates, devoted detailers, or reliable administration, we strive to put our employees first. Each department runs as its own company, so each employee has the opportunity to thrive and belong, knowing that their work doesn't go unnoticed. We want Beaver Coach to be the last place you will work and give you the ability to grow in your career. Each week, we aim to recognize the hard work and initiative our staff puts in. We provide perks and benefits to each of our employees. Together we enjoy pancake breakfasts and catered lunches, as well as a great-meat giveaway to eventful holiday parties. You don't want to miss out on all of our perks.