Senior Associate Experience Strategist

Senior Associate Experience Strategist

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

The Senior Associate Experience Strategist focuses on improving how associates experience work—from their first day through growth and development. This role turns associate feedback and data into practical programs, changes, and improvements that people actually notice.

You'll work across HR and the business to spot what's not working, test better ways of doing things, and help scale what works. This is a hands-on role for someone who enjoys solving messy problems and making work better for people in real ways.

The right person is curious, collaborative, and comfortable figuring things out as they go. You know how to combine people insight, data, and good judgment to drive meaningful change.

What You'll Do

Employee Journey & Experience Design

• Lead or facilitate sessions to understand key employee experiences like onboarding, performance feedback, and career development.
• Turn associate feedback and data into clear visuals and summaries that show what's working and what isn't.
• Identify pain points and improvement opportunities, then partner with HR and business leaders to design solutions.
• Keep employee journey materials up to date as systems, policies, and programs change.

Program Design & Pilots

• Work with HR teams (Talent, Learning, Total Rewards, Inclusion, and others) to design and test new associate programs or improvements.
• Simplify complex HR topics into experiences associates can easily understand and use.
• Run pilots and test ideas on a small scale—define success upfront, gather feedback, and adjust quickly.
• Help successful pilots transition into programs that can be scaled and sustained.
• Represent the associate perspective in reviews and decision-making, clearly explaining trade-offs and recommendations.

Data & Measurement

• Use surveys, focus groups, and exit data to understand experience gaps and priorities.
• Partner with People Analytics to define metrics, set baselines, and measure whether changes are actually working.
• Turn complex data into clear, straightforward updates for senior leaders and decision-makers.

Cross-Functional Leadership

• Connect teams across HR, Technology, Real Estate, Legal, Finance, and the business to align efforts that affect employee experience.
• Support employee experience governance forums by tracking progress, surfacing risks, and elevating associate feedback.

What We're Looking For

Education & Experience

• Bachelor's degree required; advanced degree preferred in HR, Organizational Development, Design, or a related field.
• 5+ years of experience in HR, organizational development, experience design, or consulting—experience in large, complex organizations is a strong plus.

Skills & Strengths

• Strong facilitation and influencing skills; able to move work forward without direct authority.
• Experience with journey mapping, design thinking, or service design (formal training not required).
• Comfortable working with employee data and turning insights into clear actions.
• Clear, confident communicator—good at explaining ideas through writing, visuals, and conversation.
• Solid program or project management skills with strong follow-through.
• Collaborative, adaptable, and steady in a fast-changing environment.

Annual Salary: $95,325.00 - $148,625.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.

We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.