Field Service Technician

Job TitlePrimary Job RoleConducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.Performs preventive maintenance to include, but not limited to: changing engine fluids, filters, lubricating and cleaning components/parts, and starting equipment to test performance.Maintains /makes minor adjustments and repairs to equipment and supporting systems in the field.Supplies all required information, supporting documentation, and photos to the Preventive Maintenance Dispatcher and Service Estimator for repairs and additional services identified during scheduled preventive maintenance visits.Maintains personal company service literature, maintain a high awareness of technical changes in the industry, maintain tools required for this position and attend training sessions as required.Works in a neat and orderly fashion, adhering to contamination control guidelines and constantly looking for ways of improving the methods of work, work area, and safety standards.Maintains flexibility of schedule to regularly work nights and weekends as required.Completes all required documentation to be provided to the the customer and PM Dispatcher.Performs other duties as assigned.Essential Job CompetenciesSafety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.Company OverviewIn 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.Currently, more than 2,000 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.QualificationsEducation and ExperienceFormal Education: High School diploma or GEDExperience: 1-2 yearsRequired / Credentials: Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.Valid Drivers LicenseNot Required but Highly Desired CriteriaProficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.Has technical knowledge of products represented by the companyUpdating of KnowledgeJob requirements change requiring re-training to stay current every 1-2 years.Responsibility for Change, Innovation, Overall Improvement, and/or EffectivenessProblem SolvingJob requires problem solving ability, established examples / guidance are not always availableCreativityJob requires some creativity to generate solutions or improve effectiveness within well-establishedboundaries.AutonomyJob is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.Working EnvironmentStress LoadRegular exposure to these stresses (20-80% of the time).Workload FluctuationJob frequently involves changes in priorities, complexity and/or quantity of work.Work ScheduleWork is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends.Organizational ImpactA person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.Supervisory ResponsibilityJob has no subordinates / no supervisory responsibility (may work independently or as a member of a team)Physical DemandsC: Climbing O: Balancing O: Stooping F: Kneeling F: Crouching O: Crawling F: Reaching C: Standing F: Sitting C: Walking O: Feeling F: Fingering F: Grasping F: Repetitive Motion C: Talking C: Hearing F: Pushing - Up to 25 lbs. F: Pulling - Up to 25 lbs. F: Lifting - Up to 25 lbs. O: Pushing - 26-50 lbs O: Pulling - 26-50 lbs. O: Lifting - 26-50 lbs. O: Pushing - Over 50 lbs. O: Pulling - Over 50 lbs. O: Lifting - Over 50 lbs.Environmental ConditionsO: Inside conditions: Protection from weather but not necessarily from temperature change. C: Outside environmental conditions: No effective protection from weather. O: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. O: Extreme heat: Temperatures above 100 degrees for periods of more than one hour. F: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level F: Vibration: Exposure to oscillating movements of the extremities of whole body. F: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. F: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. F: Oils: There is air and/or skin exposure to oils and other cutting fluids. O: Air particulates / contaminants: the worker is required to wear respirator.RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY Ring Power