Referral Management Services (RMS) Clerk

Help patients navigate the next steps in their healthcare by keeping specialty referrals organized, accurate, and moving forward. Your attention to detail and communication skills will help military healthcare beneficiaries navigate specialty referrals and access appropriate care.

At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

Job Description

In this role, you'll help coordinate specialty care referrals within a military healthcare environment. You'll review referral information, communicate with patients and healthcare providers, and maintain accurate records to help patients move through the referral process.

Working in a centralized healthcare call center, you'll use electronic health records, referral management systems, and telephone communications to resolve referral issues, track requests, and support continuity of care.

Employment Type: Full-time

Residence Requirement: Candidate must reside within 50 miles of Albuquerque, NM.

Compensation and Benefits:

• $17.10–$18.00 per hour
• Health and Welfare (H&W) benefit of up to $5.09 per hour, in accordance with the Service Contract Act (SCA).

Schedule: Monday–Friday, 7:00 a.m.–4:00 p.m. Pacific Time, excluding federal holidays. Overtime may be required.

Key Responsibilities

• Review and process specialty care referrals, verifying required documentation, clinical information, and referral completeness.
• Coordinate with healthcare providers to obtain missing information, clarify referral requests, and resolve processing issues.
• Enter, track, update, and close referrals using electronic health records, referral management systems, and secure messaging tools, including MHS GENESIS.
• Respond to patient inquiries, manage inbound and outbound calls, and provide referral status updates and appointment-related information.
• Research clinical records, claims, and referral histories to resolve discrepancies and support accurate referral processing.
• Maintain accurate documentation, protect patient information, and support quality assurance and established processing standards.

Qualifications

Requirements

• High school diploma or GED equivalent.
• Basic computer skills and the ability to learn and use Microsoft 365 applications, including Teams, Excel, and Outlook, along with other required computer systems and technologies.
• Ability to provide courteous, professional customer service to internal and external customers and communicate effectively by telephone, verbally, and in writing, including handling or routing calls and inquiries.
• Ability to manage multiple responsibilities, organize priorities, and complete assigned tasks accurately within required timeframes while maintaining records and documentation.
• Ability to follow established procedures, address routine issues, and seek assistance or clarification when needed.

Additional Information

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Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.