Store Associate (Part-time)

Overview The National Geographic Society headquarters, based in Washington, D.C., is undergoing a renovation project on its campus (Base Camp) to be completed in 2026. The public-facing portion is the new National Geographic Museum of Exploration, featuring a pavilion entrance, auditorium, photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and event space. The Retail Sales Associate assists in daily operations in the Museum of Exploration Shop and related retail outlets across Base Camp and external pop-up events, services visitors, maintains organization of all retail outlets, performs cashier functions, and supports fulfillment activities. The position reports to the Store Manager, Retail Shop and operates within the Hospitality Team for the Museum of Exploration. The start date is March 30, 2026. Responsibilities Customer Service (70%) — Provide exceptional customer service in accordance with the National Geographic visitor service philosophy; utilize the Retail POS to process purchases, exchanges, and returns within the Museum of Exploration Shop, across Base Camp retail outlets, and at external pop-up events; upsell add-on items during visitor transactions; maintain an organized and orderly environment; stay up to date on product knowledge to answer inquiries; answer customer questions about the Museum of Exploration, including exhibits and events. Merchandise Processing and Inventory Control (30%) — Support the Retail Warehouse Team in transferring merchandise from the warehouse to the sales floor; place product quickly and accurately on the floor; assist the Assistant Manager, Retail Shop in merchandising and setting product displays; complete the damage process for returned or damaged merchandise; assist the General Manager, Retail Shop with monthly cycle counts and inventory spot checks; support the Warehouse Team as needed; participate in the annual inventory process. Qualifications Educational Background: High school Diploma preferred. Minimum Experience: 0–1 year in a retail store setting, preferably in a museum or visitor attraction. Knowledge and Skills: Experience in a visitor attraction or museum retail shop or warehouse; cash-handling experience; attention to detail; strong written and oral communication; collaborative mindset and ability to work in a team; proficiency in Microsoft Office Suite and Google Workspace tools. Desired Qualifications: Ability to work in a fast-paced environment with shifting priorities; proactive customer service mindset; ability to work nights and weekends; ability to lift up to 25 pounds. Benefits and Work Details The National Geographic Society offers a competitive total rewards package, including medical, dental, and vision insurance; wellness program; 401(k) with matching contributions after 6 months; flexible paid time off with up to 22 days of paid annual leave (15 days for new hires in their first year, prorated); 10 days of sick leave; 12 paid holidays and a paid winter break between December 25 and 31; paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; Lifestyle Spending Account; pet adoption assistance; pre-tax transportation benefits; employer-paid life insurance and disability; and other discounts and perks. Salary Information: Hourly rate of $21.50. Shift differential pay of 10% for hours between 6 p.m. and 6 a.m. Some benefits apply to on-site staff in Base Camp. Work Designation and Conditions On-Site – staff spend 100% of work time on-site at Base Camp. Shifts are arranged by supervisors across seven days a week, 24 hours a day, may vary with work cycles and business needs. Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship. We encourage applications from candidates even if not a 100% match with the job description. Who We Are The National Geographic Society uses science, exploration, education and storytelling to illuminate and protect the wonder of our world. We value diversity, belonging and inclusivity, and strive to create an environment where everyone is seen, valued, and heard. Our headquarters are in Washington, D.C. We offer a comprehensive benefits package and opportunities for career development. #J-18808-Ljbffr