Customer Service Specialist
$55k - $60kAutonomy Staffing
Customer Service SpecialistRenton, Washington, United StatesJob TitleCustomer Service Specialist (Order Entry & Payment Processing) — Contract-to-Hire 6 monthsCompanyRenton-based manufacturerLocationRenton, WA (Fully On-site)ScheduleMonday–Friday, 8:00am–5:00pm (flexibility within ~1 hour)Employment Type6-month contract-to-hire (long-term opportunity)Pay$55,000–$60,000/year (approx. $26.50–$29.00/hr)OverviewWe’re hiring a Customer Service Specialist to support a small, collaborative team (8–10 people). This role is primarily email/inbox management, order/data entry, and basic payment processing, with light phone coverage. You’ll work mainly in Microsoft Outlook/Teams, and you’ll learn an older ERP System (Epicor 10) on the job.ResponsibilitiesDaily order processing and accurate entry of orders/purchase orders in the ERPManage a shared Outlook inbox: respond to product/order/payment inquiries and keep the inbox cleared/organizedProvide order confirmations, tracking updates, stock/ETA responses, and route requests internally as neededBasic payment processing (credit card payments via payment link or by phone)Light phone support (answer basic questions and transfer to the right internal contact; not a sales role)Support simple reporting/admin tasks (basic Excel reports, internal coordination)What They’re Looking For (Top 3)Personable team fit (small team, customer-first mindset)Strong attention to detail (order entry / purchase order data accuracy)Solid office admin skills (Outlook/Teams-heavy workflow, organization, follow-through)Required QualificationsExperience in customer service plus order processing / data entryExperience handling payments (credit card processing / payment links / invoices)Strong written communication (email-first role) and comfort multitaskingProficiency with Outlook/Teams and basic Excel/WordPreferredExperience with ERP software (Epicor a plus; not required)Manufacturing/distribution/customer support backgroundConversion Benefits (once hired full-time)Upon conversion to full-time, the client offers a competitive benefits package including:Medical, dental, and vision401(k) with company match20 days PTO annually + holidaysOngoing training and development
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