Catering & Conference Services Manager

Job Description At Fairmont Orchid, our engaging service and Hawaiian culture make every special event a truly memorable affair. Be an ambassador for our exceptional offerings where you will liaise between multiple departments to meet the needs and exceed the expectations of your clients. Benefits Premium preferred provider medical/drug/vision benefits at competitive prices. Employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your 'ohana!* 401(k)/retirement saving plan & matching program. 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately* Incentive Bonuses available to inspire creativity & dedication to deliver exceptional experiences. 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls. Unlimited employee discounts at Accor properties & Friends & Family rates (5,000+ hotels worldwide)* Complimentary food & beverage on property Responsibilities Organize convention booking, catering events and wedding files from date of departure and maintain accurate activities within files consistently. Obtain/confirm all event-related information (meeting specifications, audiovisual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc. to all operating partners accurately, and in a timely manner. Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department. Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes. Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated. Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours. Conduct any/all site inspections as required. Able to handle inquiries for social and Weddings. Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department. Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business. Play an active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community. Additional responsibilities, as outlined by Director. Qualifications Relevant Catering & Conference Services experience within luxury resort market and/or similar role. Computer literate in Microsoft Windows applications. Excellent communication skills, both written and verbal. Strong leadership, excellent interpersonal skills, and problem solving abilities. Highly responsible, reliable and ethical. A reputation for honesty and integrity. Results oriented and highly motivated self-starter. Ability to focus attention on guest needs, remaining calm and courteous at all times. Availability to work days, nights and weekends; when necessary. Salary Range $77,900 - $85,000 USD Visa Requirements Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization. Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. #J-18808-Ljbffr