Housekeeping Supervisor

Housekeeping Supervisor (EVS)

Essential Duties & Responsibilities:

• Provides excellent and friendly service to all guests.
• Supervises personnel which include recommendations for hiring, performance evaluation, training, work allocation, discipline and problem resolution.
• Trains employees on cleaning and equipment techniques, methods and procedures.
• Maintains records on employees, equipment and maintenance activities.
• Organizes workload to ensure deadlines are met; schedules all employees and assigns work.
• Maintain record within the department of special projects completed (general/deep cleaning, carpet spotting, wall washing, drapery cleaning, etc.)
• Directs all housekeepers in their duties.
• Responsible for ensuring that all housekeepers are cleaning per Managements' specifications and staying on schedule with assigned tasks.
• Assists all housekeepers with their duties when needed.
• Fills out maintenance requests for any items that need repair.
• Contributes to a team effort and accomplishes related results as required.
• Maintains a good communication with co-workers and maintains a positive and professional work environment.
• Performs other duties as required.

Minimum Qualifications:

• High School Diploma or GED plus one (1) year experience custodial experience and six (6) months experience in a supervisory capacity.
• Typing and computer experience required. Associates Degree preferred.
• Must meet all knowledge, skills and abilities. Must be eighteen (18) years of age for Arizona properties and twenty-one (21) years of age for New Mexico properties.
• No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Navajo preference.

Knowledge, Skills, and Abilities:

• Knowledge of occupational hazards and applicable safety practices.
• Knowledge of customer service standards and procedures.
• Knowledge of planning and scheduling techniques.
• Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants.
• Skill in supervising assigned staff.
• Ability to train assigned staff and provide constructive guidance when needed.
• Ability to issue disciplinary actions and recommendation of corrective action.
• Ability to evaluate performance of staff and issue performance reviews.
• Ability to communicate, read, and write clearly in basic English.
• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to work as a team member in a structured working environment.
• Ability to work with timeliness and thoroughness.
• Ability to work and finish multiple tasks.
• Ability to safely use cleaning products and safely operate cleaning equipment.
• Ability to understand and follow oral and written instruction.
• Ability to learn the methods of cleaning and caring for buildings and equipment.
• Ability to work as a team member in a structured working environment.

Physical Demands:

• While performing the duties of this job, the employee may be required to stand for prolonged periods, walk; use hands for dexterity of motion; stoop, bend, kneel or crouch, and have normal auditory and verbal communications skills.
• The employee must occasionally lift and/or move up to 50 pounds.

Work Environment:

• Work is generally performed in a Casino setting a moderate to high noise level.
• Evening and/or weekend work required. Extended hours and irregular shifts may be required.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.