Benefits Assistant

About Fordham:

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program ( EAP ); tuition remission; and generous time off.

Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Department: Office of Human Resources Management

Campus: Rose Hill (RH) - Bronx

Position Summary:

Reporting to the Manager of Benefits, the Benefits Assistant provides administrative and operational support for the University’s employee benefits programs. The position serves as a first point of contact for routine employee inquiries, assists with benefit transactions, maintains accurate records, coordinates communications, and supports departmental processes that contribute to an efficient and positive employee experience.

Essential Functions:

Provides operational support for the execution of University benefit plans and leave programs.

Serves as the initial point of contact for routine employee benefit inquiries by phone, email, and in person, providing accurate information and directing more complex issues to the appropriate Benefits staff.

Monitors the Benefits shared email inboxes, triages requests, researches routine questions, and ensures timely follow-up.

Processes employee benefit transactions including enrollments, qualifying life events, dependent verification, terminations, beneficiary updates, and other benefit-related changes.

Reviews benefit documentation for completeness and accuracy and follows up with employees to obtain missing information.

Responsible for tuition remission administration, including processing applications and awards, verifying eligibility, communicating with employees, organizing information for the Graduate Tax Waiver committee and maintaining accurate records.

Coordinates the distribution of benefit communications, educational materials, and annual notices.

Supports annual Open Enrollment by preparing materials, coordinating employee communications, scheduling informational sessions, and assisting employees throughout the enrollment process.

Assists with benefits billing, invoice reconciliation, and documentation required for internal controls and audits.

Required Qualifications:

Bachelor’s degree

Minimum of one (1) year of administrative experience, preferably supporting Human Resources, employee benefits or a related administrative function.

Preferred Qualifications:

Experience working with HRIS or benefits administration systems.

Minimum Salary: $65,000

Maximum Salary: $70,000